Part Time Remote Data Entry Specialist - Customer Service Representative at Walgreens

Join Walgreens as a Part Time Remote Data Entry Specialist - Customer Service Representative

Walgreens, one of the largest and most renowned drug store chains in the United States, is seeking a highly skilled and detail-oriented Part Time Remote Data Entry Specialist to join their team as a Customer Service Representative. As a key member of the customer service team, you will play a vital role in ensuring the accuracy and efficiency of patient data entry, resolving third-party rejects, and providing exceptional customer service to patients and healthcare professionals.

About the Role

As a Part Time Remote Data Entry Specialist - Customer Service Representative at Walgreens, you will be responsible for performing data entry tasks, handling patient inquiries, and resolving issues related to prescription medication. This is a fantastic opportunity to work with a leading healthcare company, develop your skills, and advance your career in a dynamic and supportive environment.

Key Responsibilities

• Utilize Walgreens' proprietary data entry methods and guidelines to process new patient enrollment by entering data into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription information, interpret clinical abbreviations (SIG codes), and resolve data entry-related exceptions.
• Handle correspondence with patients (inbound calls, chats, emails) and make outbound calls to prescribers and patients on a case-by-case basis.
• Resolve third-party rejects by researching, gathering information, making corrections, and resubmitting for processing according to individual claim requirements.
• Provide support to pharmacists, both in-office and at other locations, and identify and communicate issues to senior-level staff as needed.
• Obtain and maintain an active certification or licensure within the first 90 days of employment and keep it active throughout your tenure.

Essential Qualifications

To be successful in this role, you must possess the following essential qualifications:

• A Bachelor's degree from an accredited institution.
• Basic level PC skills, including launching and shutting down a PC, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online.
• Basic web browsing skills, including opening a browser, typing in URLs, using a search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing online forms.
• Intermediate level keyboarding skills, with a minimum typing speed of 25 WPM, typing by memory, and formatting documents.
• Effective written and verbal communication skills.

Preferred Qualifications

While not mandatory, the following preferred qualifications will give you a competitive edge:

• At least one year of pharmacy specialist experience in a retail or call center environment.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced level keyboarding skills, with a minimum typing speed of 35 WPM.
• Proficiency in both Spanish and English.

What We Offer

At Walgreens, we are committed to providing our employees with a comprehensive benefits package and opportunities for growth and development. Some of the benefits you can expect include:

• Health care benefits, including medical, dental, and vision insurance.
• Prescription drug discounts.
• Employee Assistance Program (EAP) with confidential counseling and support services.
• Paid time off for holidays, vacations, and sick days.
• Retirement savings plans, including 401(k) plans with employer matching contributions.
• Employee discounts on products and services sold in Walgreens stores.
• Opportunities for professional development and advancement within the company.
• Wellness programs designed to promote employee health and well-being.
• Flexible scheduling options, depending on your specific job role.

Company Culture and Work Environment

At Walgreens, we pride ourselves on our commitment to helping our customers and communities live healthier and happier lives. Our company culture is built on a foundation of integrity, respect, and compassion, and we strive to create a work environment that is inclusive, supportive, and empowering. As a remote data entry specialist, you will have the flexibility to work from home and be part of a dynamic team that is passionate about delivering exceptional customer service.

Career Growth Opportunities

At Walgreens, we are committed to helping our employees grow and develop their skills. As a Part Time Remote Data Entry Specialist - Customer Service Representative, you will have opportunities to advance your career within the company, develop new skills, and take on new challenges. Our company provides ongoing training and development programs to help you stay up-to-date with the latest industry trends and best practices.

Compensation and Benefits

We offer a competitive hourly rate of $23/hour for this part-time remote data entry position. In addition to the benefits mentioned earlier, you will also have access to a comprehensive benefits package that includes health care benefits, paid time off, and retirement savings plans.

Conclusion

If you are a detail-oriented and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join Walgreens as a Part Time Remote Data Entry Specialist - Customer Service Representative. With a comprehensive benefits package, opportunities for growth and development, and a dynamic work environment, this is a fantastic chance to advance your career and make a meaningful contribution to the healthcare industry.

Don't miss out on this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career at Walgreens!

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