Community Resource Advisor - Overnight - Part-Time

Description: Job Title: Community Resource Advisor - Overnight Department: 2-1-1 Reports To: 2-1-1 Program Manager Job Status: Non-exempt, hourly, 16 hours /part-time STATEMENT OF THE JOB Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. ESSENTIAL DUTIES AND RESPONSIBILITIES ? Interviews clients and conducts a thorough assessment of their needs ? Identifies appropriate resources ? Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client ? Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources. ? Conducts follow-up to ensure that the inquirer?s needs have been met ? Uses crisis management techniques in accordance with agency procedures ? Maintains complete and accurate documentation ? Responsible for staying current with all ongoing training requirements for both services ? Assists with community outreach activities as assigned by the management team ? Actively involved with agency programs and events ? Supports operations during times of disaster as defined by agency policy ? Maintains up to date knowledge of agency processes and policies & procedures ? Performs all other duties as assigned This position requires 2 shifts per week. Current open shifts: Monday/Friday and Wednesday/Saturday. Requirements: ? High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place). ? Schedule may vary but every other weekend will be required. ? Must have weekend and 2nd shift availability ? Recommended reliable transportation for periodic in-person events KNOWLEDGE / SKILLS / ABILITIES ? Well-developed interpersonal skills ? Excellent computer skills ? Demonstrated crisis intervention skills ? Versed in substance abuse issues and mental health issues ? Clear and effective communication and accurate assessment of inquirer?s needs ? Ability to function as a team member in an experiential learning setting ? Ability to effectively problem solve and resolve conflict ? Ability to work independently with minimal supervision ? Ability to maintain professional expectations and assist individuals with diverse backgrounds ? Knowledgeable of program procedures and contact centers informational system ? Must have reliable, secure internet service along with cellular phone. Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans? status. EOE