Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark, a leading innovator in the automotive industry, is seeking a Part-time Customer Support Representative – Chat to join our team. As a key member of our customer support team, you will be responsible for engaging with customers via online chat, providing top-notch support, and helping our automotive dealer clients generate revenue.
**About blithequark**
blithequark is a dynamic and innovative company that is revolutionizing the way automotive dealers interact with their customers. Our mission is to provide cutting-edge technology and exceptional customer service to help our clients succeed in an ever-changing market. We are a fun and relaxed work environment that values creativity, teamwork, and a passion for learning. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, then join us at blithequark!
**Responsibilities**
As a Part-time Customer Support Representative – Chat, you will be responsible for:
* Managing a wide variety of customer inquiries via online chat, providing accurate and timely responses to help resolve customer issues and concerns
* Providing detailed information about our products and services via online chat, ensuring that customers have a comprehensive understanding of our offerings
* Narrowing down on appointment information to schedule appointments, ensuring seamless communication between customers and our clients
* Capturing customer contact information for lead generation and client review, helping our clients to build strong relationships with their customers
* Summarizing interactions based on customer needs for client review, providing valuable insights to help our clients improve their customer service
* Developing and maintaining a knowledge base of the evolving products and services, staying up-to-date with the latest developments and trends in the industry
**Qualifications**
To be successful in this role, you will need:
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
* Intermediate internet and window-based computer skills, with a strong ability to multitask and adapt to new technology
* A positive and professional demeanor, with excellent written and verbal communication skills
* The ability to adapt to change and enjoy a quick-paced work environment, with a strong focus on customer satisfaction and loyalty
* A minimum of 16+ hours per week availability, with flexibility to work 4-hour time blocks daily
* Ability to attend 5 weeks of training Monday - Friday from 4PM – 8PM
* Must be able to type at least 35 WPM, 40 and above is preferred
**Requirements**
In addition to the qualifications above, you will need to:
* Be able to work a minimum of 16+ hours per week
* Be available to attend 5 weeks of training Monday - Friday from 4PM – 8PM
* Be flexible with your scheduling after completion of training
* Have a positive and professional demeanor, with excellent written and verbal communication skills
**Benefits**
As a member of our team, you will enjoy a range of benefits, including:
* Comprehensive training programs to help you develop your skills and knowledge
* A fun and relaxed work environment that values creativity and teamwork
* Flexible scheduling to accommodate your needs and preferences
* A competitive hourly rate and opportunities for career growth and advancement
* Access to our state-of-the-art facility amenities, including an onsite dining facility, fitness center, and medical center
* Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
* A non-smoking environment that promotes a healthy lifestyle
**Why Join blithequark?**
At blithequark, we are passionate about delivering exceptional customer service and helping our clients succeed in an ever-changing market. We are a dynamic and innovative company that values creativity, teamwork, and a passion for learning. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, then join us at blithequark!
**How to Apply**
If you're ready to take your customer service skills to the next level and join a dynamic and innovative team, then apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background or experience.
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