Technical Customer Service ++ Other Open Positions

The Big Picture Our mission at Geonode.com is to make data accessible for all companies to compete on a global level. We?re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we?re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data. After heavily investing in developing our service and brand, we?re looking for a start performer who shares our vision and wants to take ownership of customer support. Responsibilities ? Strategize customer service efforts ? Chat and Email support ? Ongoing creation and updating of support articles ? Manage billing, refund, and cancellations on payment platforms ? Reviewing customer feedback ? Tracking key metrics on sales, refunds, and cancellations ? Learn from user tests videos to understand how clients perceive the product ? Proactive team management via ClickUp, Slack, and other tools ? Eventually, help build a team of CS superstars ? Identify and solve solutions ? Helping customers use proxies effectively ? Chat and Email support Requirements ? Basic to Mid backend programming skills ? IT-related background ? High-level written and verbal English communication skills ? Attention to detail ? Self-motivated ? Problem solver, not a problem creator ? Deep understanding of the internet and technology ? Ability to work independently ? Innovative and creative ? Slack, Google Mail, Google Sheets, etc. ? Ability to learn tools like Zendesk, Intercom, etc. ? Have a mic and webcam for meetings ? Isn?t scared of a process document ? Can work at 10:00 PM ? 06:00 AM UTC What You Can Expect From Us ? Ongoing training and coaching ? Opportunities for promotions when you?re a star performer ? Flexible holiday schedule