Associate Customer Service Representative (Remote) ? 1st Shift ? Starting rate $17.23/hr

Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time) Overtime required as needed... What you will do ? As an Associate Customer Experience Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. ? Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders ? Follow standardized process to ensure 100% quality for all orders ? Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications ? Understand, interpret, and explain detailed information of processes and procedures ? Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required ? Demonstrate flexibility in responding to new and rapidly changing situations and environment ? Demonstrate an understanding of how decisions impact customers, markets and sales representatives ? Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need ? Required ? Ability to communicate in a clear and concise manner ? Demonstrated clear and concise written and verbal communication skills ? Desire to provide best-in-class customer service ? Ability to work flexible hours as needed to support the business needs Preferred ? Associate?s degree a plus; High School diploma or GED equivalent preferred ? At least 2 years of customer service or account management experience ? Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software ? Experience with Salesforce and PowerBI $17.23 ? $27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors