- *Overview:** Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. **Responsibilities:** ? Engage directly with customers who contact us for a variety of topics... ? Research and problem-solve to determine appropriate solutions for customers ? Operate with understanding, utilizing active listening, patience, empathy, and kindness ? Engage with teammates, your direct Manager, and other team members across many levels of the organization ? Demonstrate excellent communication skills, ability to multi-task, and proficiency in using computers ? *Qualifications:** ? 2 years of customer service experience ? Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment ? Ability to multi-task and perform well in a fast-paced environment ? Proficiency in using computers, both for data entry and for rapid navigation through systems and the internet ? Ability to adapt to change with the business needs of the company ? Flexibility to shift schedule and work overtime as needed by the business unit ? Must bring proven ability to maintain confidentiality and secure sensitive information ? High school diploma or equivalent ? Must be able to pass a background check ? *Benefits:** ? Starting wage is $15.50 / hour ? Opportunities to learn and further develop your skills while working remotely ? Empowered to become your best and encouraged to bring your perspectives to deliver on our mission ? Ongoing training and development, resources, and opportunities to grow ? Competitive wages, medical & dental insurance, 401k, plus more! * Ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day