Job Description:
• Plays a key part in onboarding and supporting veterinary practices.
• Act as the primary contact for the assigned client, providing an excellent customer experience.
• Coordinate all related client service activities on behalf of both the client and the business.
• Set up software solution(s) for maximum usage and value creation.
• Develop processes and plans to provide analysis and feedback to the Strategic Account regarding practice performance.
• Deploy assigned system(s) and training for new and existing clients.
• Perform follow-up with new customers and ensure an excellent onboarding experience.
• Respond to customer inquiries and issues, acting as a trusted partner and knowledge resource.
• Monitor customer health and usage of systems, presenting findings and consulting on improvements.
• Hold regular health checks and establish quarterly business reviews to maximize retention.
Requirements:
• Associate’s degree or 2 years of college experience preferred
• Minimum of 2+ years working in a veterinary office as a CSR, LVT, Office Manager, or related experience.
• Exceptional ability to build relationships, communicate effectively, and provide outstanding support to clients.
• Knowledgeable in computer software, including Microsoft Word, Excel, and Outlook.
• Highly organized and able to manage multiple responsibilities with attention to detail.
• Ability to work independently, take initiative, and stay focused on objectives and deadlines.
• Thrives in a workplace that embraces changes within the veterinary industry and is eager to learn and grow.
• Collaborative mindset with a willingness to contribute to team goals and support colleagues.
• Experience training or mentoring veterinary staff is ideal.
• Familiarity with onboarding processes or customer success roles is ideal.
• Knowledge of veterinary industry trends and challenges is ideal.
Benefits:
• health insurance
• retirement plans
• paid time off
• flexible work arrangements
• professional development
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• adoption assistance
• infertility coverage
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Apply Now