Company:
Oliver Wyman
Description:
The Opportunity:
Oliver Wyman is on a journey to transform the way we engage and communicate with our people. We know they are the heart and soul of who we are. Our Internal Communications function works to identify and celebrate the people and the things they do that help make us better – inside and out.
We work closely with our Marketing (including social media), People Experience, Human Capital, and Event planning teams on a variety of initiatives and campaigns to achieve our goal to be an amazing place to work.
As anInternal Communications Coordinator, you will play a central role in the operational management of our firm’s internal communication platforms, supporting the efficient day-to-day running of our digital channels such as our intranet, digital screens, Microsoft Viva Engage, and Microsoft Teams.
This role offers the opportunity to combine digital channel operations, data-driven communications, and project management in a global, fast-paced environment.
This role is perfect for someone who thrives in a central coordinator capacity, is well-organized and has a passion for being at the heart of our global operations, collaborating with diverse teams worldwide. You'll have the opportunity to creatively influence our communications while ensuring they align with our brand, making it a perfect fit for individuals with high ambitions and a drive to make a significant impact.
You will take ownership of content flow, platform performance, and user engagement processes, ensuring that channels serve as effective tools for company-wide communication and collaboration. Beyond operational excellence, you will enable and coach colleagues and functional teams to use these channels, equipping them to manage, create, and publish content effectively.
A core responsibility will include tracking and consolidating digital metrics, designing and maintaining quarterly dashboards, and hosting review sessions for key stakeholders to drive insights and recommend improvements. You will directly support leadership in understanding communication impact and shape ongoing channel strategy.
Additionally, you will be a crucial partner to the Manager of Operations and Strategic Initiatives and to Regional Leaders. In this project management capacity, you’ll help coordinate the regional adaptation of global initiatives such as webinar planning, campaign rollouts, and collaborative cross-functional projects.
Responsibilities:
Communication Campaign Processes and Operations
- Own the day-to-day tactical management of internal communication channels (intranet, digital screens, Viva Engage, Microsoft Teams), including content publishing, scheduling, moderation, updates, troubleshooting, and maintenance
- Serve as the primary point of contact for channel-related queries and issues, escalating technical matters as necessary
- Support and train colleagues and functional teams on using internal channels, delivering guidance, tools, and best practices for content creation, community engagement, and channel adoption
- Develop and keep updated user guides, tip sheets, and short training materials
- Create and maintain channel content calendars; coordinate campaign launches and firm-wide announcements in collaboration with multiple stakeholders
Communication Metrics, Reporting & Insights
- Consolidate data and metrics from all internal communication channels to provide clear, actionable reporting on campaign and platform performance
- Analyze engagement, reach, and feedback to provide recommendations for channel and content improvement
- Design, maintain, and update quarterly dashboards displaying key metrics for each major channel; prepare insights and narratives for leadership
- Organize and host quarterly review sessions with relevant teams to assess results and determine next steps
- Collaborate with the Manager, Strategic Initiatives and Operations to design dashboards and visualizations demonstrating communication impact across the firm
Project Management & Stakeholder Coordination
- Support the Manager of Operations & Strategic Initiatives as a project manager on internal communications projects and strategic initiatives, with a focus on global and cross-regional execution
- Coordinate with regional leads and other functions to adapt and roll out global projects; ensure ongoing alignment and timely delivery
- Support planning and execution of global webinars, multi-region campaigns, and integrated projects, including meeting logistics, task-tracking, and post-initiative summaries
- Help manage documentation, project trackers, and follow-up for operational and communications initiatives
Teamwork & Collaboration
- Help build a culture of collaboration and continuous improvement within the Internal Communications team through process suggestions and hands-on support
- Contribute to knowledge-sharing resources and peer-to-peer upskilling within the function
- Complete special projects or ad-hoc tasks in alignment with communications and strategic goals
Knowledge and experience:
- 2+ years of experience in the internal communications / digital marketing field.
- Demonstrated experience in day-to-day platform/channel management (e.g., Microsoft Teams, intranet, digital signage, Yammer/Viva Engage)
- Proficiency with analytics and dashboarding tools (e.g., Power BI, Excel, or equivalent) for communication metrics tracking
- Experience coaching, training, or onboarding colleagues on digital tools or communication platforms
- Strong written and verbal English communication and presentation skills
- Project management capabilities, including planning, coordination, and stakeholder engagement
- Preference for strong design/video creation capabilities using Canva, Capcut or other preferred editing software
- Able to work collaboratively in a team-oriented environment.
What can we offer you?
- Full time job contract with an attractive compensation package
- Flexible benefits package which you can tailor to your needs (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
- Opportunity for professional growth in a stable, global company
- Access to mentoring and training programs
- Inclusive culture with Employee Resources Groups and CSR activities
- Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance
- A range of digital collaboration and online communication tools to support effective team work
- Various social initiatives and learning opportunities adapted for virtual settings
- Fresh fruit, beverages and snacks while working in our modern office near the city center.
Oliver Wyman, a business of
Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance.
Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues,
Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All
Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Originally posted on Himalayas
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