WHAT YOU'LL DO ? Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats. ? Multitask while assisting customers... ? Maintain a high level of Customer Satisfaction and quality scores ? Educate customers on the use of our website and books WHAT YOU'LL BRING ? Customer-centric attitude ? Critical thinking and problem-solving skills ? Excellent communication skills, both written and verbal ? Active listening skills ? 2+ years of call center experience ? 2+ years of online customer service chat experience ? Ability to multi-task, set priorities and manage time effectively ? Excellent Attendance ? Experience in the use and application of the most current technologies and products used in the industry ? Physically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chats. ? Ability to set up and troubleshoot equipment, independently. ? A strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams. ? Ability to work autonomously in a goal-or-paced, self-motivated team environment ? Working knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systems. ? Bring a positive and respectful attitude every day, while working independently and as a part of a team. LOCATION This is a fully remote, work-from-home position based in the state of Texas. ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity. WHY YOU'LL LOVE IT HERE ? $13.50 - $15.00 per hour (based on experience) ? Flexible scheduling ? Earn Paid Time Off at Accrual Rate of 15-days per year ? 6 Paid Holidays per calendar year ? Medical & Vision Insurance ? Dental Insurance ? 401(k) Retirement Plan with Employer Match ? Company paid STD/LTD ? Company paid Life Insurance ? Annual bonus incentive ? Professional development & growth opportunities ? Work with nice, fun people ? FREE BOOKS! POSITION TYPE/EXPECTED HOURS Full-time positions are available. Successful applicants must be willing to work to a set shift pattern, including but not limited to morning and afternoon hours. Weekend shift(s) are required for this position. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data