As a Call Center Representative, you'll be the voice of Southwest Airlines, assisting customers with inquiries, booking flights, providing flight updates, handling changes, and delivering a positive experience. You'll work in a fast-paced, supportive environment and have the opportunity to make a real impact on travelers' journeys. Responsibilities: Answer inbound calls from customers with professionalism and efficiency Assist with booking, changing, or canceling flight reservations Provide flight status updates and answer general inquiries Resolve customer issues or concerns in a timely and courteous manner Offer solutions and ensure customer satisfaction Collaborate with team members to meet performance goals Qualifications: Excellent verbal communication and interpersonal skills Strong problem-solving abilities and attention to detail Previous customer service experience (preferably in a call center or airline setting) Ability to work in a fast-paced environment Flexible schedule, including evenings, weekends, and holidays High school diploma or equivalent required; college degree preferred Why Southwest Airlines? Competitive pay and benefits package Paid training and opportunities for career growth Employee discounts on flights and travel perks A fun, inclusive work environment with a focus on work-life balance A chance to be part of a leading airline with a strong company culture How to Apply: Ready to join one of the most beloved airlines in the world? Apply now by visiting our careers page at [link] or by sending your resume to Apply.