Hilton Grand Vacations is a leader in the vacation ownership industry, and they are seeking a Marketing Representative, Pre-Arrival to provide exceptional customer service while booking qualified timeshare tours for owners and guests. This role involves managing outbound calls, selling local tours, and promoting events while maintaining high customer satisfaction.
Responsibilities
- Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival
- Manage call list provided and make required number of outbound phone calls per day to meet production requirements
- Sell local tours and activities while performing exceptional vacation planning concierge services
- Promote HGV Ultimate Access events
- Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards
- Proactively works with management to resolve any customer related challenges that may arise
- Willing and able to complete any reasonable request from management
- Completes other administrative duties and tasks, as assigned by management
Skills
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Minimum 1 year of customer service experience
- Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
- Excellent verbal and written communication
- Previous sales related call center experience or timeshare experience
- Previous tours and activity or concierge service experience
Benefits
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
Company Overview
Hilton Grand Vacations is a vacation ownership travel company. It was founded in 1992, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.hiltongrandvacations.com/.
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