Role: Account Manager
Hours: 9am - 5pm Eastern Standard Time
Salary: $8 - $12 USD per hour (negotiable based on experience)
We’re looking for a proactive and driven Account Manager to join our team. In this vital role, you’ll manage client relationships, ensure satisfaction, and help drive growth through strategic partnership and communication. This position also includes Project Management responsibilities, supporting both your assigned accounts and internal agency operations.
We’re seeking someone who is a self-starter, a go-getter, and who approaches challenges with a scrappy but determined attitude.
Responsibilities
- Client Communication: Serve as the primary point of contact for clients, handling communication via email and leading monthly calls.
- Client Calls: Conduct monthly client meetings to present campaign performance reports, address questions, and manage concerns proactively.
- Project Management: Oversee and coordinate account deliverables, ensuring projects are completed on time, within scope, and aligned with client expectations.
- Process Adherence: Utilize Asana to follow internal workflows for client relationship management, onboarding, retention, and growth strategies.
- Cross-Department Support: Provide project management support to other internal teams as needed.
Requirements
- The Account Manager role will not be a hands-on position, but this person will need a solid understanding of digital strategy (specifically SEO, Google Ads, and Facebook Ads) to be successful in the role.
- Experience in Digital Marketing Account Management: At least 1 year of experience in a similar role, particularly in a remote setting.
- Strong Communication & Emotional Intelligence: 10/10 people skills with the ability to build trust and rapport with clients.
- Flawless English & Professional Presence: Near-native English proficiency (as close to an American accent as possible) and a polished Zoom presence.
- Understanding of Digital Marketing Strategies: Hands-on experience in SEO, Google Ads, or Meta Ads is required. While this role is not hands-on, a solid grasp of digital marketing strategies is essential for success.
- Detail-Oriented & Organized: Ability to manage multiple clients, projects, and deadlines efficiently.
Benefits
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.
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