The Senior Account Manager cultivates and maintains AssistRx’s relationships with pharmaceutical manufacturing partners. This role involves working closely with pharmaceutical executives (Associate Director and above) to ensure they receive maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their products, and acts as the liaison between Pharmaceutical Brand Teams and all key AssistRx stakeholders.
Responsibilities
• Form strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure to ensure an outstanding customer experience.
• Establish and maintain roles as advisor to clients and colleagues.
• Present new ideas and innovations to clients to upsell and enhance their products and services.
• Research high-level solutions for clients.
• Develop relationships with clients through regular meetings and conference calls to review service quality and ensure they are benefiting from iAssist’s features.
• Collaborate with Client Services to resolve complex support issues effectively.
• Manage the delivery of services to achieve high client satisfaction and trust.
• Determine effective problem resolution methods utilizing internal resources when necessary.
• Serve as the primary point of contact for sales and service.
• Participate in client quarterly reviews, annual Plan Of Action meetings, and travel as needed.
• Plan milestones and track progress.
• Keep others informed by presenting relevant information clearly.
Qualifications
• Bachelor's degree from a four-year college or university or equivalent experience.
• Minimum three years of experience in customer support and/or sales roles.
• Experience working in the pharmaceutical industry.
• Experience collaborating with Pharmaceutical Brand Teams.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is highly desirable.
• Technical skills are essential.
Benefits
• Supportive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance
AssistRx is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non-merit factors.
Employment is conditional upon successful completion of a background check and verification of identity and work eligibility in the U.S. Sponsorship and work authorization are not available for this position.
AssistRx does not accept unsolicited resumes from search firms or vendors. Resumes sent unsolicited will be considered property of AssistRx, with no fee paid in the event of a hire.
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Salary: USD 72000 - 108000 per year
Experience: 5 years required