Manager, Client Services

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
StackAdapt is hiring a London, UK–basedManager of Client Services (MCS) within the revenue organization. Reporting to the Director of Client Services, the MCS will lead a high-performing team of Account Managers with a focus on driving account retention, uncovering growth opportunities, and delivering industry-leading customer service. This role is centered on building a team culture rooted in commercial excellence, while also overseeing major client initiatives and developing strong relationships with key customers as a senior strategic partner.
StackAdapt is a remote first company. We will be prioritizing candidates located in the UK for this role.

What you'll be doing:

• The MCS will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
• Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives.
• Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion.
• Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan.
• Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education.
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant.
• Take a proactive approach working with Brands and Agencies in planning and scaling the business to achieve high growth plans and optimal performance.
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
• Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
• Advocate for and represent the Client Service team’s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues.
• Travel as necessary.

What you'll bring to the table:

• Extensive media experience and programmatic knowledge
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• 3+ years of experience managing a team
• Willingness to lead from the front, with a proven ability to inspire and energize teams
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions
• Foster a culture of trust, transparency, collaboration, and accountability
• 5+ years of experience in account management, planning, and execution in the programmatic space
• Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
• Detail and process-oriented thinker with superior organizational and time management skills
• Proven success in managing client relationships and assisting in growing revenue. You have a track record of retaining and growing accounts by understanding client needs, delivering measurable results, and leading teams with a growth-focused mindset.
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
• Strong interpersonal, verbal and written communication skills
• Familiarity with the latest digital advertising trends and ideas
• Huge bonus if you've used StackAdapt!

StackAdapters enjoy:

• Competitive salary
• Private Medical Insurance cover
• Auto-enrolment into the company pension scheme
• Work from home reimbursements
• Coverage and support of personal development initiatives (conferences, courses, etc)
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events (virtually!)
• Take part in our walk and wander policy and work anywhere in the world

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024G2 Top Software and Top Marketing and Advertising Product for 2024Campaign’s Best Places to Work 2023 for the UK2024 Best Workplaces for Women and in Canada by Great Place to Work®#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

Originally posted on Himalayas

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