About the position
A Live Chat Support Agent provides real-time assistance to customers through live chat, email, and other support channels. The role focuses on resolving customer inquiries, providing product information, and ensuring a positive customer experience using the tawk.to messaging platform.
Responsibilities
• Respond to customer inquiries via live chat in real time.
• Provide accurate information about products, services, or account issues.
• Handle multiple chat conversations simultaneously while maintaining quality support.
• Escalate complex problems to technical or senior support teams when necessary.
• Provide email support and follow-up communication with customers.
• Maintain professional communication and represent the company positively.
• Document customer interactions and update support records when required.
• Monitor website visitors in the chat dashboard
• Start conversations with visitors
• Answer product questions
• Capture leads or customer details
• Solve problems or forward tickets to support teams
• Agents may also manage multiple chats at the same time, because live chat systems allow support staff to handle several customers concurrently
Requirements
• Excellent written and spoken English communication skills.
• Strong customer service mindset and problem-solving ability.
• Ability to multitask and manage several chats at once.
• Previous customer support or BPO experience is preferred but not always required.
• Comfortable working with online tools and support platforms.
• Reliable high-speed internet connection
• Laptop or computer capable of running support software
• Quiet and professional work-from-home environment
Nice-to-haves
• Fast typing speed
• Strong attention to detail
• Ability to remain calm with customers
• Experience with CRM or help desk tools
Benefits
• Training provided for using the chat platform
• Flexible or scheduled shifts depending on company needs
Apply Now
Apply Now