Unlock a Rewarding Career Opportunity
We're AgentFire.com, the highest overall-rated real estate web platform in the industry, and we're seeking a talented Full-Time Customer Success Manager to join our dynamic team. As a key player in our Customer Success department, you'll have the opportunity to make a significant impact, drive growth, and enjoy upward mobility within our company.
About the Role:
As a Customer Success Manager, you'll serve as the bridge between our sales and support teams, ensuring a seamless transition for new signups and fostering long-term customer satisfaction. Your primary focus will be on building strong relationships, providing exceptional support, and helping clients maximize the potential of our real estate websites and services.
Key Responsibilities:
- Transition new signups into happy, long-term customers through personalized support and guidance
- Conduct periodic check-ins to address client needs, inform them of existing and new features, and provide tailored solutions
- Deliver 1-on-1 product demonstrations and live support via screenshare meetings to help clients get the most out of their website and overall experience with AgentFire
Requirements and Skills:
- Fluent written and spoken English
- Minimum 1+ year of experience in Customer Success or a similar role (hospitality or support)
- Minimum 1+ year of experience working with WordPress or a similar CMS platform (our custom CMS is built on top of WordPress)
- Minimum 1+ year of 1-on-1 virtual support and/or consulting experience (Google Hangouts)
- Ticket support experience (Intercom)
- Phone Support experience (Kixie)
- Experience with project management platforms (Teamwork, ClickUp, and Asana)
- Exceptional communication and relationship-building skills
- Technical skills related to our product or service
- Accountability, personal organization, and self-motivation (remote position)
Bonus Skills (Nice to Have):
- Real estate industry experience
Working Hours and Expectations:
We expect approximately 8 hours of work per day, between PST and EST U.S. time zones.
What We Offer:
- Competitive salary
- Opportunity for growth and upward mobility
- Collaborative and dynamic team environment
- Flexible remote work arrangement
How to Apply:
If you're passionate about delivering exceptional customer experiences and driving success, we encourage you to apply. Please submit your application using the link below. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.
Apply Now
Apply Now