**Job Description:**
Join the blithequark Team: Where Innovation Meets Customer Excellence
Are you passionate about delivering exceptional customer experiences and empowering people to connect with what brings them joy? Do you thrive in a fast-paced, dynamic environment where creativity and innovation drive success? If so, we invite you to join the blithequark team as a Fiber Customer Support Analyst!
At blithequark, we're committed to powering and empowering how people live, work, and play by connecting them to what matters most. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our diversity makes us stronger, and we're proud to be an equal opportunity employer.
Your Role: Delivering Exceptional Customer Support
As a Fiber Customer Support Analyst, you'll be the face of blithequark's customer support team, providing exceptional technical support and service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports.
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
What We're Looking For
To succeed in this role, you'll need:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
- A related Associate Degree or 2+ years' relevant experience.
- Technical support call center experience (a plus!)
What We Offer
As a blithequark team member, you'll enjoy:
- A competitive compensation package, with a salary range of $670.00 to $1,774.50 weekly (based on a full-time schedule) in select locations.
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance.
- A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging.
- Opportunities for career growth and development, with a focus on empowering you to reach your potential and contribute your best.
Work Environment and Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is a community of people who value diversity, inclusion, and collaboration. We're committed to creating a work environment that's welcoming, supportive, and empowering.
How to Apply
If you're passionate about delivering exceptional customer experiences and empowering people to connect with what brings them joy, we invite you to apply for this exciting opportunity! Please visit our website to learn more and submit your application.
Apply Now
We can't wait to hear from you and explore how you can join our team and make a difference in the lives of our customers!
Apply Now