**Job Description:**
About blithequark
At blithequark, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With a strong presence in the industry, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
Our commitment to our employees' well-being is evident in our comprehensive benefits package, which includes supporting their own communities through Making Lives Better with blithequark (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As a Medicaid Customer Service Representative at blithequark, you'll play a vital role in helping our clients address their customers' concerns, providing support, and resolving issues. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Medicaid Customer Service Representative, your key responsibilities will include:
- Assisting customers with issues and concerns they are experiencing during the use of the product and/or service
- Documenting call-related information for auditing and reporting purposes
- Maintaining and updating customer information as necessary
- Upselling current customers on new or enhanced services
Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- A high school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. To ensure your success in this role, you'll need to meet the following requirements:
- Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
- blithequark will provide the equipment you need to conduct your work, which may include a webcam.
- You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
This role requires constant sedentary work, so you'll need to be comfortable working in a seated position for extended periods.
Benefits
As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including:
- Health, dental, and vision coverage/HSA
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
Career Growth Opportunities
At blithequark, we're committed to helping our employees grow and develop their careers. With opportunities for advancement and professional development, you'll have the chance to take your skills to the next level and achieve your career goals.
Work-Life Balance
As a remote employee, you'll have the flexibility to balance your work and personal life. With the ability to work from home, you'll be able to manage your time more effectively and enjoy a better work-life balance.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and take the first step towards joining the blithequark team.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the state of Nevada.
blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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