**Job Description:**
About blithequark
At blithequark, we pride ourselves on being a customer-centric organization that has been serving the oil and gas industry for over three decades. Founded in 1987, blithequark operates from Skywest Airport, South of Midland, Texas, and has successfully maintained a customer service-oriented culture that has earned us long-term relationships with our valued customers. As a leading provider of aerial patrol services, we operate over 50 aircraft, ensuring the highest level of satisfaction for our customers.
Job Summary
We are seeking an experienced Customer Operations Specialist (COS) to join our team on a remote basis. The COS will play a critical part in serving our customers, communicating with our operations team, and ensuring service delivery. This is an exciting opportunity for a self-motivated individual with excellent communication skills to join our small management team and contribute to the overall success of blithequark.
Key Responsibilities
As a Customer Operations Specialist, you will be responsible for:
- Assisting in the operation of the blithequark Operations Desk, serving as critical command and control, and serving as the primary liaison between pilots and our valued customers.
- Inputting, tracking, and analyzing data pertaining to reports received from pilots and the subsequent customer interaction.
- Directly communicating with customers, leaving a lasting positive impression for the company.
- Generation of customer reports indicating services provided and results of inspections.
- Solidifying hard data from a number of vague clues.
Additional Responsibilities
You may also be involved in the following:
- Assisting with generation of the daily flying schedule and associated mission products using blithequark proprietary software, Garmin products, and Google Earth.
- Assisting in coordination with maintenance to understand aircraft availability and its impact on flight operations.
- Communicating expectations of performance to pilots prior to mission execution.
- Assisting with general projects relating to the overall business as a critical member of a very small management team.
- Coordinating with the President to onboard new customers and integrate requested work with existing operations.
Requirements
To be successful in this role, you will need:
- A customer service orientation with an interest in operations.
- Excellent communication skills, especially verbal.
- Self-motivation, comfortable working with ambiguity and complexity.
- Computer skills including Microsoft Office suite as well as Google Earth.
- Full weekend availability (5-day work week).
Benefits
As a valued member of our team, you will enjoy:
- Healthcare benefits.
- Five days of sick pay.
- 20 paid vacation days per year.
- Casual dress code (jeans welcome).
- Operations take place during daytime only, 365 days per year.
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Customer Operations Specialist, you will have opportunities to:
- Develop your skills and expertise in customer operations and aerial patrol services.
- Contribute to the overall success of our team and the company.
- Participate in training and development programs to enhance your knowledge and skills.
- Take on new challenges and responsibilities as you grow in your role.
Work Environment and Company Culture
As a remote employee, you will be part of a dynamic and customer-centric team that values collaboration, innovation, and excellence. Our company culture is built on:
- A customer-first approach.
- Open communication and transparency.
- Continuous learning and improvement.
- Teamwork and collaboration.
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
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