**Job Description:**
Unlock Your Potential with blithequark
Are you ready to join a community of innovators and game-changers who are shaping the future of technology and connectivity? Do you want to be part of a team that empowers people to live, work, and play to their fullest potential? Look no further than blithequark, where we're passionate about connecting people to what brings them joy.
At blithequark, we're not just a company – we're a movement. We're a community of individuals who are driven by a shared purpose: to power and empower the world through innovative technology and exceptional customer experiences. Our V Team is a dynamic group of people who are passionate about anticipating, leading, and believing in the power of listening. We come together in times of crisis and celebration, lifting our communities and building trust in everything we do.
**What You'll Be Doing...**
As a Customer Service Loyalty Champion II at blithequark, you'll be a key player in our Loyalty team, responsible for resolving customer needs and preventing churn. Your day-to-day activities will focus on:
- Handling and resolving escalated customer concerns that have varying levels of complexity.
- Turning every contact into a sale or save opportunity with a premium experience, ensuring customers stay loyal to blithequark.
- Embracing the Service Plus mindset by resolving customer concerns and future concerns.
- Growing the business by completing a full end-to-end account analysis.
- Executing targeted loyalty and retention strategies for high-value and at-risk customers.
- Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
- Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.
- Serving as a brand ambassador and advocate for your customers throughout every contact, highlighting all that blithequark has to offer through our products and services.
- Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
- After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts.
**Where You'll Be Working...**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be based in Florida, with a reasonable commute to our hub location in Temple Terrace, FL (7701 Telecom Pkwy). Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.
**What We're Looking For...**
To be successful in this role, you'll need:
- Bachelor's Degree or one or more years of customer service experience.
- One or more years of sales experience.
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
- A strong sales acumen with a track record of meeting or exceeding revenue and retention goals.
- Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
- You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.
**Even Better If You Have...**
While not required, having the following skills and experience will make you an even stronger candidate:
- A degree.
- Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.
- Experience promoting and upselling products or services.
- One or more years of Retention experience.
**Home Office Requirements**
To ensure a successful remote work experience, you'll need to meet the following requirements:
- You'll work from home in this remote role, with occasional in-person meetings and training.
- The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable.
- A dedicated, quiet, and private workspace.
- blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements.
- Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're committed to a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.
**Join the V Team**
If you're ready to unlock your potential and join a community of innovators and game-changers, apply now to become a Customer Service Loyalty Champion II at blithequark. We can't wait to hear from you!
Apply Now