**Job Title:**

Experienced Healthcare Customer Care Coordinator – Project-Based (100% Remote Texas) – Join arenaflex's Dynamic Team **Job Description:**

About arenaflex

At arenaflex, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. arenaflex is a dynamic and forward-thinking company that values collaboration, creativity, and a passion for delivering exceptional customer experiences.

Job Summary

We are seeking an exceptional Healthcare Customer Care Coordinator to join our project-based team. As a key member of our team, you will provide top-notch customer service to US-based customers, addressing their prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. If you are an exceptional listener, a passionate problem-solver, and a dedicated team player, we encourage you to apply for this exciting opportunity.

About the Role

As a Healthcare Customer Care Coordinator, you will be responsible for:

• Answering inbound calls from US customers and addressing questions & concerns regarding their prescription healthcare benefits.
• Providing information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
• Handling prescription refills, order status updates, and tracking.
• Educating customers on online self-service for updates and help troubleshoot these self-services.
• Empathizing and resolving concerns to simplify the customer's healthcare experience.
• Navigating through multiple computer applications with speed & accuracy.
• Adapting to learn new call types when business needs change & flex support in those areas.

Work at Home Requirements

To ensure a seamless and productive work experience, we require:

• High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
• A hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
• A dedicated, quiet, & secured workspace with no distractions.
• A USB Wired headset with noise-canceling microphone.

Additional Requirements

To be successful in this role, you must:

• Be at least 18 years old and have a high school diploma/GED.
• Have a minimum of 6 months of customer service experience.
• Have a customer-focused personality & desire to help people.
• Have a professional positive attitude & courteous telephone etiquette.
• Be available to work a full-time schedule, including evenings and weekends.
• Be willing to submit a drug test and background check.

Benefits & Perks

As a valued member of our team, you will enjoy:

• A competitive hourly rate of $14-$15 per hour + overtime during peak needs.
• Access to up to 50% of your pay immediately after your shift.
• Paid, virtual training to ensure your success.
• A remote work environment that allows you to work from the comfort of your own home.
• Opportunities for professional development and growth within the company.

About arenaflex's Culture

arenaflex is a global company that partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex's customer care and call center solutions leverage world-class voice, chat, email, and social technologies. With over 11,000 employees serving top-tier clients across multiple industry verticals, we are committed to delivering exceptional customer experiences.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you are a motivated and passionate individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please visit our website to submit your application: Apply Now Note: arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex.com email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply Now