Internal Sales Associate - Tampa
Bilingual in English and Spanish required
Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked and each employee is valued.
***Medicare Sales Experience Required***
POSITION SUMMARY
Responsible for advising Medicare Beneficiaries on the plan benefits offered by SOLIS Health Plans.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Performs compliant sales presentations to enroll prospective members into the Plan as per Marketing Policies and Procedures while complying with State and Federal Guidelines.
- Ensures only Medicare Approved Materials are used during presentations.
- Conducts in-person appointments at participating medical centers or prospect’s home.
- Converts appointments into enrollments.
- Checks enrollment paperwork for accuracy and completion.
- Coordinates new member’s first visit with their primary care physician.
- Maintains enrollment rate that is deemed acceptable.
- Achieves corporate enrollment goals.
- Communicates effectively in person and by phone.
- Requires daily use of considerable discretion and judgment.
- Resolves member issues concerning plan benefits, medication copays, etc.
- Assists members as deemed necessary.
- Communicates effectively with other professional and support staff in order to achieve positive customer outcomes.
- Promotes and contributes to a positive, problem-solving environment.
- Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
- Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.
- Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
- Participates in meetings, training and in-service education, as required.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITY
None
QUALIFICATIONS & EDUCATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school graduate or equivalent; or equivalent combination of education and experience.
- Agent License 2-15 (Life, Health & Variable Annuity) or 2-40 (Health), in good standing, required
- Certificate of completion for either Gorman or AHIP for corresponding year
- Copy of Continuing Education transcripts
- National Producer Number
- Valid drivers license
- Reliable transportation
- Must be goal and result driven (ability to meet quotas)
- Attention to detail
- Data entry Skills
- Felxible schedule in order to meet with prospective members during non-business hours
- Excellent computer knowledge is required, including proficient knowledge of Microsoft Office
- Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies
- Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization
- Ability to work effectively independently and in a team environment
- Ability to read, analyze, and interpret technical procedures or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area and volume
- Ability to define problems collects data, establish facts, and draw valid conclusions
- Strong decision-making, analytical skills
- Must be self-motivated, organized and have excellent prioritization skills
- Must be able to work well under stressful conditions
- Must be able to work in a fast paced environment
- Fluency in Spanish or Creole preferred
- Excellent customer service skills
What Sets Us Apart:
Join Solis Health Plans as an Internal Sales Agent and become a catalyst for positive change in the lives of our members. At Solis, you will be part of a locally rooted organization deeply committed to understanding and serving our communities. If you are eager to embark on a purpose-driven career that promises growth and the chance to make a significant impact, we encourage you to explore the opportunities available at Solis Health Plans. Join us and be the difference!