Overview We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in e-commerce order fulfillment. As a key member of our online shopping experience, you will be responsible for delivering exceptional service to our customers through various communication channels. Estimated Salary: $18.25 - $24.75 per hour Job Responsibilities: ? Provide timely and accurate responses to customer inquiries via phone, email, or chat. ? Process customer orders efficiently, ensuring accurate picking, packing, and shipping of products. ? Address customer complaints and concerns in a professional and empathetic manner. ? Collaborate with colleagues to resolve complex issues and ensure customer satisfaction. ? Maintain a clean and organized workspace, adhering to company standards and safety protocols. Requirements: ? High school diploma or equivalent required; associate's or bachelor's degree preferred. ? Previous customer service experience, preferably in an e-commerce environment. ? Excellent communication, problem-solving, and time management skills. ? Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. ? Availability to work varied shifts, including evenings, weekends, and holidays. Benefits: ? Competitive hourly wage, with opportunities for performance-based incentives. ? Paid time off, including vacation, sick leave, and holidays. ? Health benefits, including medical, vision, and dental coverage. ? Financial benefits, including 401(k), stock purchase, and company-paid life insurance. About Us Wal-Mart Stores, Inc. is a global retailer committed to providing excellent customer service and offering a wide range of products at affordable prices. We strive to create a positive and inclusive work environment that supports the growth and development of our employees.
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