AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Inside Sales Rep I effectively represents the company by managing inbound and outbound sales campaigns, qualifying leads, and providing digital support to achieve sales expectations.
Responsibilities
- Effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations
- Handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customer to achieve sales expectations, and providing digital support
- Make outbound calls to lost customers, recently inactive customers, and prospective customers
- Maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP
- Once the ISR I successfully closes the sale or completes the objective, he/she will fully document and complete any customer agreements/contracts if applicable and generate orders for account if needed
- Contact existing customer base with marketing promotions/offers
- Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer
- Appropriately apply special offers/pricing to existing customers
- Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold
- Enter and maintain pertinent customer information in required systems (CRM/SAP Databases)
- Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP
- Must comply with all company policies
- Tasks will be assigned as needed and determined by sales manager to support sales efforts
Skills
- High school education or equivalent required
- 1 year experience in customer service
- Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products
- Excellent phone presence and interpersonal skills
- Able to deliver a positive customer experience
- Ability to work independently and remotely within call center teams and with leadership expectations
- Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
- Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems)
- Strong telephone presence and interpersonal skills
- Effectively and professionally communicates in English – verbal and written communications
- Ability to multi-task and prioritize workload; strong organizational skills/time management skills
- Active listener and use of inquiry to discover/understand prospect needs
- Motivated and results driven
- Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well
- Ability to self-manage and maintain leadership expectations
Benefits
- Medical
- Dental
- Vision
- Flexible spending and health savings accounts
- Retirement savings plans like 401(k)
- Paid days off such as parental leave
- Military leave
- Vacation/paid time off
- Sick leave in compliance with state law
- Paid holidays
- Disability coverage
Company Overview
AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI. It was founded in 1959, and is headquartered in Reading, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is http://www.amerigas.com.
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