This a Full Remote job, the offer is available from: United States Key Responsibilities... ? Handling customer queries on Web Chat, E-mails and Social Media ? Educate current and potential customers with product and service information ? Maintain accurate customer records ? Identify and escalate priority issues to the Team Leader and Ops Team ? Actively participate in team meetings Key Performance Indicators: ? Handle all queries in a polite, professional manner ? Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution ? Educate customers on services and processes ? Escalate any issues to the Team Leader ? Achieve agreed KPIs and Objectives ? Adhere strictly to shift schedules ? Adhere to laid down internal policies, procedures and processes ? Work collaboratively with the team Qualifications ? A Bachelors degree from any stream if a Fresher ? Minimum HSC with a minimum of 1 year of relevant experience ? Passionate about customer care ? Good typing skill ? Fluent in written and spoken English ? Able to work well under pressure and under minimum supervision ? A fast learner who is able to work with set targets ? Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information ? IT Asset provided ? 5 Days working ? Health and vision Insurance ? Annual Bonus ? Night Shift Allowance ? Overtime Payment ? Referral Hire Bonus ? Team Outings ? Education allowance (Training courses, Udemy, Coursera, etc.) ? Job Location: Remote This offer from 'Jiffy Lube International' has been enriched by Jobgether.com and got a 78% flex score