Implementation Manager

Job description Who We Are  Titan Cloud is a market-leading provider of Energy Asset Optimization, helping some of the world’s largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.  About the Role  Titan Cloud is seeking a customer-focused Implementation Manager to lead the successful onboarding and deployment of our platform for new clients across the UK. In this role, you will act as a trusted advisor, guiding customers through implementation while ensuring a seamless transition from sales to customer success. You will manage implementation projects end-to-end—configuring Titan Cloud applications, delivering training, and providing strategic recommendations that help clients maximize the value of our solutions. By building strong relationships and maintaining clear timelines, you will play a key role in driving successful adoption and long-term customer satisfaction. Job requirements What You Bring - Bachelor’s degree in business or related field, or equivalent experience in lieu of degree is required.  - 3+ years of experience with implementation or client success, preferably in a SaaS company.  - Ability to comfortably and confidently present to clients on camera via zoom, teams, and other online meeting applications.  - Excellent communication skills, both written and verbal. - Strong technical writing skills in English and good presentation and teaching skills.  - Experience in project management, with the ability to manage multiple projects simultaneously while maintaining various timelines and deadlines. - Results driven, focused on objectives– and turning objectives into action.  Desirable Qualifications - SaaS experience  - Strong proficiency with Microsoft product range (e.g.MS Excel, MS Power BI,MS Word, MS Powerpoint - CMMS/EAM software experience  - Strong stakeholder engagement skills  Personal Characteristics   - Excellent problem-solving and organizational skills.  - Strong personal commitment to quality and customer service.  - Able to demonstrate initiative and ownership.  - Ability to apply skills cooperatively in a collaborative team environment.  - A willingness to try new things to influence and embed change.  Job responsibilities What You’ll Do  - Develops strong working relationship with new clients to ensure seamless setup of Titan Cloud products.  - Provides consultancy services and strategic advice to customers, increasing the value of our product offering.  - Partners with sales team to close new deals and owns transition from sales to customer success team.  - Creates and owns a streamlined implementation process for new clients.  - Acts as project manager for implementation and professional services projects, ensuring timelines are adhered to throughout implementation process.  - Administer training and configuration of Titan Cloud applications for new clients.  - Make recommendations to clients for the most efficient and effective use of Titan Cloud’s products. - Provides continued follow-up support to clients for the adoption phase of product usage.  - Assists in the creation of client guides and documentation.  - Performs other duties as assigned. Job benefits - Paid time off - End of Year Company Rest and Recharge  - Health Cash Plan through Westfield Health - Death In Service Benefit   Why Join Us At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.