Are you a compassionate and detail-oriented individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team as a Patient Care Customer Service Evenings & Weekends REMOTE at arenaflex, a national leader in providing innovative healthcare solutions.
**About arenaflex**
arenaflex is a forward-thinking company that has been revolutionizing the healthcare industry for over three decades. Our mission is to empower patients to take control of their health and well-being by providing them with the highest quality medical products, services, and outstanding customer care. With a presence in 45 states and hundreds of locations across the country, we are committed to making a meaningful difference in the lives of our patients and their families.
**Overview and Responsibilities**
We are seeking a dedicated Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients receive the best possible care and support. Your primary responsibilities will include:
* Contacting patients to discuss delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner
* Accurately transcribing patient profiles over the phone, including data entry and possible outbound calling
* Obtaining medically necessary documentation
* Processing patient orders through our online pharmacy system
* Resolving tracking issues and rescheduling shipping orders for patients
* Troubleshooting problems based on patient input regarding the scope and/or magnitude of failure
* Verifying orders are complete
* Performing other duties as assigned
**Pay and Benefits**
We offer a competitive salary of $16 per hour, plus a quarterly bonus opportunity. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Our benefits package includes:
* 401k
* Medical, Dental, and Vision
* Life Insurance and Disability
* Generous Paid Time Off and Paid Holidays
* Overtime Pay for Non-Exempt Hourly positions
* Employee Discount Program
* Employee Recognition Program
* Bonus and Incentive Opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Qualifications**
To be considered for this role, you must:
* Have a high school diploma or GED equivalent
* Have experience in the medical field and administrative record management
* Possess a strong customer service background
* Be able to effectively communicate in English, both orally and in writing
* Be helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Have medical terminology knowledge
* Be able to multi-task and maintain attention to detail
* Be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Possess self-motivation, organizational, time-management, and deductive problem-solving skills
* Be able to work independently and as part of a team
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Effectively communicate with patients, families, and healthcare professionals
* Maintain accurate and detailed records
* Prioritize tasks and manage time effectively
* Work in a fast-paced, dynamic environment
* Demonstrate empathy and compassion when interacting with patients and families
* Maintain confidentiality and handle sensitive information with discretion
* Be adaptable and flexible in a rapidly changing environment
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Online training and certification programs
* Leadership development programs
* Career advancement opportunities
**Work Environment and Company Culture**
Our company culture is built on the principles of respect, empathy, and compassion. We are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work independently and as part of a team.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!