Job title: Retail Customer Service Associate II - Returns & Exchange ( Full Time 20 - 34 hours )
Company: Ikea
Job description: Why we will love you
Candidate profile (text) - Default language You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
Key responsibilities (title) What you'll be doing day to day
Key responsibilities (text) • Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Let´s connect JOB TYPE - Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS - 20-24 hours per week. Must have open work availability including weeknights and weekends.
The starting pay rate range for this position is $18.35 - $26.20 per hour.
We offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.
Local section (title) QUALIFICATIONS
Local section (text) • 1 year sales or customer service experience preferred
- High School Diploma or equivalent
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
Expected salary:
Location: Hicksville, NY
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