At American Express, we're not just a company - we're a community of professionals dedicated to making a difference in the lives of our customers, colleagues, and the world around us. With a rich history spanning over 160 years, we've established ourselves as a leader in the financial services industry, renowned for our commitment to customer satisfaction, innovation, and integrity. As a Hybrid Customer Care Professional - Small Business, you'll become an integral part of our dynamic team, driving success and growth while delivering unparalleled service to our valued customers.
American Express is built on a foundation of strong values, a customer-centric approach, and a passion for innovation. Our culture is characterized by a collaborative environment, a commitment to excellence, and a dedication to fostering a workplace where everyone feels seen, heard, and valued. As a member of our team, you'll be part of a diverse community that shares a common goal: to provide the world's best customer experience, every day.
Our mission is to be the world's most respected service brand, and we're committed to achieving this through our unwavering focus on customer satisfaction, employee engagement, and community involvement. We're proud to be an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
As a Hybrid Customer Care Professional - Small Business, you'll be the face and voice of American Express, providing exceptional customer care and sales support to our small business customers. Your role will be multifaceted, requiring a unique blend of customer service expertise, sales acumen, and product knowledge. Key responsibilities will include:
To succeed in this role, you'll need to possess a combination of essential and preferred qualifications. These include:
In addition to these qualifications, we're looking for individuals with the following skills and competencies:
At American Express, we're committed to supporting the growth and development of our colleagues. As a Hybrid Customer Care Professional - Small Business, you'll have access to a range of career development opportunities, including training programs, mentorship, and career advancement possibilities.
Our comprehensive benefits package includes:
This role is part of our hybrid working model, which offers the flexibility to work from home or in one of our offices. To work from home, you'll need to meet our Bring Your Own Internet (BYOI) Program requirements, including:
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. As a Hybrid Customer Care Professional - Small Business, you'll be part of a dynamic team driving success and growth at American Express. With a comprehensive benefits package, career development opportunities, and a flexible working model, we offer a rewarding and challenging work environment that's right for you.
Don't miss this chance to join our team and make a meaningful difference in the lives of our customers. Apply now and take the first step towards a fulfilling and successful career at American Express!
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