GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.
The Opportunity: As a Hospital Operations Manager, you’ll be the strategic and operational backbone of your hospital, working alongside a Partner Veterinarian to lead a high-performing team and drive hospital success. You’ll own key financial and performance metrics, champion day-to-day excellence, and foster a culture where people and pets thrive. This is more than a management role—it's a career path with real growth potential, meaningful impact, and the chance to shape the future of veterinary care.
What You'll Do: - Drive hospital performance by managing key financial metrics, including revenue growth, expenses, and profitability through P&L ownership
- Oversee daily operations, including appointment flow, staffing schedules, inventory control, and hospital protocols to ensure seamless clinical and client experiences
- Lead and develop your team by recruiting, training, coaching, and mentoring veterinary support staff, ensuring high engagement and performance
- Implement and uphold standards by enforcing SOPs, maintaining a safe and efficient work environment, and ensuring compliance with veterinary regulations
- Foster a positive culture by modeling and reinforcing our core values, recognizing high performance, and addressing challenges proactively
- Collaborate cross-functionally with the Partner Veterinarian and corporate teams to ensure alignment on goals, strategy, and service standards
Our Hospital Managers Have: - Strong veterinary technician background (surgery required), LVT/RVT preferred
- 1-3 + years of veterinary leadership experience, ideally in a multi-doctor hospital setting
- Strong command of financial operations, including experience managing budgets, KPIs, inventory, and analyzing P&L statements
- Proven ability to hire, coach, and retain veterinary support staff, with a strong focus on team development and accountability
- Excellent communication and interpersonal skills, with the ability to influence and build trust across teams
- Tech-savvy mindset, with proficiency in Practice Management Systems and Microsoft Office (Excel, Word, Outlook)
- Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment