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Role Description
Join Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care, and a wide array of specialty services. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career.
• Member of Centralized Staffing Operations team that conducts enterprise nurse and nurse support staffing every 4 hours for assigned facility.
• Ensures staffing adjustments for assigned areas are completed accurately to meet and maintain adequate staffing and nurse to patient ratios.
• Coordinates department scheduling of individuals and resources.
• A caregiver in this position works nights, from 11:30pm—8:00am.
• A caregiver who excels in this role will:
• Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
• Proactively generate and review 24-hour staffing projections.
• Seek coverage via phone calls and/or texts for shifts and special circumstances.
• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
• Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
• Work collaboratively with nurse leadership to review current and anticipated staffing needs.
• Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
• Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
• Be a point of contact for unit call offs.
• Accurately record, document and report call offs according to SOP.
• Compile ad hoc and scheduled reports for Chief Nursing Officers, Nursing Directors and Nurse Managers.
• Attend and successfully complete required training.
Qualifications
• High School Diploma/GED and two years of customer service experience OR Associate's Degree and one year of the stated experience OR a Bachelor's Degree.
• Proficient in MS Office, Excel, and database software.
Requirements
• One year of staffing/scheduling experience (preferred).
• Requires manual dexterity for constant data entry and ability to sit for long periods of time.
• Ability to use a telephone without TTY. Articulate speech.
Benefits
• Follows standard precautions using personal protective equipment as required.
• Participation in an influenza prevention program, which includes obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.