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Role Description
The Specialty Lens Customer Service Representative I will provide total support to Specialty Lens customers. They interact with customers to provide and process information in response to purchases, inquiries, concerns and requests about products and services.
• Answer incoming phone calls, enter customer orders, fax input, and make outbound calls as appropriate.
• Process gas permeable and custom soft contact lens orders.
• Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources.
• Mail product literature and price lists, and ensure orders are processed by appropriate deadlines.
• May also process adjustments or modifications for the manufacturing lab.
• Provide solutions for customers in the areas of credits and order tracking.
• Assist shipping department and manufacturing lab when needed.
Qualifications
• High school diploma or equivalent required
• Prior work experience in an inbound call center environment or customer service experience is required.
• NCLE Certification required within one year.
• Continuing education (classes, industry articles & tests) to maintain certificate is required every three years.
Requirements
• While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend, and use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
• The employee must occasionally lift and/or move up to 25 pounds (safety/weight belt provided, if requested).
• Specific vision, peripheral vision, depth perception and the ability to adjust focus is required.
Benefits
• Medical, dental, and vision insurance
• Life and group life insurance
• Voluntary supplemental life insurance
• Supplemental health benefits (critical illness, hospital, accident)
• Short- and long-term disability
• Paid family leave (where applicable by state law)
• 401(k) plan
• Tuition reimbursement
• Eyewear discounts
• Paid vacation and/or sick time
• Paid holidays
• Birthday PTO
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