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Role Description
This position is responsible for providing technical and functional solution discovery and demonstrations to prospective and existing customers to support new sales, retention, and expansion opportunities.
• Create and deliver Henry Schein One (HS1) presentations and product demonstrations that reflect the value of the solution and outcomes provided to the customer.
• Primary focus and expertise is on customers/accounts in the 1-7 segment.
• Design, validate, and present HS1 software solutions to include advanced product concepts, future direction, and 3rd party complimentary products.
• Present and articulate HS1 product's strengths, relative to competitors.
• May partner with marketing to create content including videos, webinars, and presentations.
What you will do
• Spend up to 80% of time performing technical presentations for customers, partners, and prospects.
• Provide consultative technical and sales support for Dental Analytics Solutions (Jarvis Analytics).
• Translate product features into customer insights and value drivers.
• Interact with Product Management to refine Henry Schein One Products and technical Features to improve the user experience overall product adoption.
• Work collaboratively with Product Management, Marketing, and Engineering during the development, launch, and continuing refinement of existing and new HS1 products.
• Effectively communicate the necessity of required features to Product Management from the customer perspective.
• Use industry knowledge and competitive intelligence to create compelling cases for features that not only ensure parity but elevate the HS1 suite of products to best in class.
• Assist Manager, Solutions Consulting Engineers in tracking of planned Product Roadmap items to support the on-time delivery of new features.
• Participate in communicating status, planned functionality, and release dates of Roadmap features.
• May assist with responses and repository of Request for Proposal and Request for Information documents.
• Collaborate with the Services and Customer Success teams to advise in the successful implementation of HS1 purchased solutions if needed.
• May attend trade shows and create/deliver presentations at industry events.
Qualifications
• Typically 3 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
• Minimum of 3 years of prior Pre-Sales Technical/Systems Engineering, relevant Dental Industry Experience or Solution Architect experience with software in a SaaS/HaaS Cloud environment, selling to C/VP level buyers.
• Typically a Bachelor's Degree or global equivalent in related discipline.
• Dental Software Experience (Dentrix Ascend/Enterprise, Dental Technology and Related IT Hardware or software).
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions.
• Strong customer facing and relationship building skills.
• Demonstrated excellent verbal and written communication skills; needs analysis, positioning, business justification, and closing techniques.
• Demonstrates a high level of proficiency and a deep understanding of the problems facing the dental practice.
• High degree of understanding with competitive products.
• Good understanding of the dental industry.
• Proficient with tools, systems, and procedures.
• Basic planning/organizational skills and techniques.
• Good decision making, analysis, and problem solving skills with ability to multi-task.
• Good communication, presentation, and public speaking skills.
Requirements
• Knowledge of Jarvis analytics.
Benefits
• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package including Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.