Position: Help Desk Engineer Tier 2 (Partial WFH / MSP) (Boston)
We are a fast growing Managed Service Provider supporting mid sized businesses with a strong focus on cybersecurity, cloud, and SaaS. We are privately held and founder led with a culture built on loyalty, innovation, and long term growth. We are looking for an L2 Client Support Engineer with MSP experience who enjoys working directly with clients and taking ownership of issues from first response through resolution.
This is a hybrid work from home role based in Boston. You will split time between remote support and onsite client visits as needed. The right person is a self starter who thrives in a fast paced environment, communicates clearly, and can troubleshoot servers, networks, and applications with confidence.
What You Will Do
Respond to client support requests via phone, email, and onsite visits
Troubleshoot issues across servers, networks, and applications both remotely and in person
Perform software and application deployments and support rollouts
Support Windows Server and Active Directory tasks and day to day administration
Maintain and troubleshoot network devices including switches and firewalls
Follow change control processes and document work clearly in the ticketing system
Contribute to projects, deployments, and client upgrades
Participate in an on call rotation and handle after hours tasks as needed
Conduct routine onsite visits for support and maintenance
What You Bring
MSP experience required with 2 plus years in IT support or systems administration
Strong troubleshooting skills and the ability to resolve issues independently
Client first communication with a professional calm approach
Experience with Windows Server, Active Directory, and networking fundamentals
Comfort supporting cloud technologies in client environments
Ability to build strong client relationships and manage priorities under pressure
Authorized to work in the US
Pay and Benefits
Health insurance covered 100%
Dental and vision coverage
Hybrid WFH
Generous PTO policy
$50 per month phone reimbursement
401k with Safe Harbor match
Certification reimbursement and internal training programs
Apply Now
Apply Now