Join a National Leader in Healthcare Data Analysis and Make a Positive Impact
HSAG, a renowned industry leader in healthcare data analysis, measure development, and survey research, is seeking a talented and detail-oriented individual to join their team as a Healthcare Provider Directory Validation Assistant. As a key member of HSAG's Data Science & Advanced Analytics division, you will play a vital role in ensuring the accuracy and integrity of healthcare provider directories, contributing to the improvement of healthcare quality.
About the Role
As a Healthcare Provider Directory Validation Assistant, you will be responsible for contacting healthcare provider offices via phone calls to verify and update their information, including contact details, specialty areas, accepted Medicaid health plans, and other relevant data. Your exceptional communication skills, attention to detail, and organizational abilities will be essential in capturing the data necessary to evaluate the provider network of each health plan.
Key Responsibilities
- Serve as an integral part of HSAG's Data Science & Advanced Analytics division, contributing to the success of healthcare quality data collection projects.
- Contact healthcare provider offices by phone to validate and capture accurate directory information in HSAG's database.
- Verify and record accurate contact details, including office phone numbers, addresses, and email addresses.
- Confirm and document healthcare providers' specialty areas, qualifications, and credentials.
- Validate information on accepted insurance plans, Medicaid participation, and any specific project requirements.
- Update provider profiles with accurate and current information in HSAG's database.
- Address any questions or concerns raised by healthcare providers regarding the directory validation process.
- Maintain strict confidentiality and adhere to privacy regulations while handling sensitive provider information.
- Collaborate with internal teams to resolve any discrepancies or inconsistencies identified during the validation process.
- Follow established protocols and guidelines to ensure the accuracy and completeness of directory data.
- Provide regular progress reports to management, highlighting any challenges or trends observed during the validation calls.
- Represent HSAG in a professional manner at all times.
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent; additional education or training in healthcare administration or a related field is a plus but not required.
- Previous experience in a customer service or telephone-based role is preferred.
- Excellent verbal communication skills and the ability to build rapport with healthcare professionals over the phone.
- Strong attention to detail and the ability to accurately record and document information.
- Proficiency in using computer systems, databases, and standard office software.
- Exceptional organizational and time management skills to prioritize and complete tasks within specified timelines.
- The ability to work independently with minimal supervision while following established protocols.
- The ability to type at least 50 words per minute.
What We Offer
As a member of HSAG's team, you will have the opportunity to:
- Work on projects that make a positive impact on the healthcare industry.
- Develop your skills and expertise in a dynamic and supportive environment.
- Enjoy a competitive salary ($20.00 - $22.00 DOE) and benefits package.
- Work remotely, with the flexibility to manage your work schedule.
- Be part of a national leader in healthcare data analysis, with opportunities for career growth and advancement.
Work Environment
As a remote employee, you will work from home or a designated workspace, with minimal supervision. You will be expected to maintain a high level of productivity and adhere to established protocols and guidelines.
Why Join HSAG?
HSAG is an equal opportunity employer, committed to diversity and inclusion. We offer a supportive and dynamic work environment, with opportunities for career growth and professional development. By joining our team, you will be part of a national leader in healthcare data analysis, making a positive impact on the healthcare industry.
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Seize this opportunity to make a significant impact in the healthcare industry. Apply now and take the first step towards a rewarding new role.
HSAG is an EEO Employer of Veterans protected under Section 4212. We are committed to diversity and inclusion, and welcome applications from qualified candidates.
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