This is a unique opportunity to lead a high-impact Customer Success function within a fast-paced, remote-first SaaS environment. You will be responsible for building and executing a data-driven engagement and retention strategy to ensure customers gain maximum value, remain loyal, and become active advocates. Requirements Minimum 5 years of experience in Account Management or Customer Success within a SaaS environment. At least 3 years of experience in a leadership role managing teams or strategic functions. Solid technical understanding or experience working with technical software solutions. Strong data literacy, with proven ability to track metrics, identify trends, and make data-informed decisions. Customer-oriented, with excellent communication skills and the ability to build trust with diverse stakeholders. Benefits Join a progressive, multicultural, and globally distributed team. Work remotely with full flexibility to operate from your preferred location. Be part of a company that encourages ownership, innovation, and autonomy. Collaborate with forward-thinking colleagues and work with cutting-edge open-source tools and technologies. Opportunities to attend international conferences and team gatherings. Originally posted on Himalayas