Remote Email/Chat Support (Entry Level) at DeLeers Construction

DeLeers Construction is a leading construction firm committed to delivering high-quality residential and commercial projects. With a strong reputation built on integrity, innovation, and excellence, we strive to exceed our clients' expectations in every aspect of our work. Our team is dedicated to fostering a collaborative environment where creativity and expertise thrive, ensuring we remain at... the forefront of the construction industry. Job Overview: We are seeking a motivated and enthusiastic Entry Level Remote Email/Chat Support Representative to join our customer service team. In this role, you will be the first point of contact for our clients, providing exceptional support via email and chat. You will play a crucial role in maintaining our commitment to customer satisfaction and helping us build strong relationships with our clients. Key Responsibilities: - Respond promptly and professionally to customer inquiries via email and chat. - Assist clients with their questions regarding construction services, project timelines, and general company information. - Troubleshoot and resolve customer issues while ensuring a positive experience. - Document customer interactions and feedback in our CRM system. - Collaborate with team members to identify trends and areas for improvement in customer service. - Participate in training sessions to enhance product knowledge and customer service skills. - Support the team in other administrative tasks as needed. Requirements: - High school diploma or equivalent; further education or certifications in customer service is a plus. - Excellent written communication skills with a strong command of grammar and spelling. - Basic understanding of construction terminology and processes is beneficial but not required. - Ability to multitask and manage time effectively in a remote work environment. - Proficient in using computers, email, and chat platforms; familiarity with CRM systems is a plus. - Strong problem-solving skills and a proactive approach to customer service. - A positive attitude and a willingness to learn. Benefits: - Competitive salary and performance-based bonuses. - Flexible working hours and a fully remote position. - Comprehensive training and ongoing development opportunities. - Health, dental, and vision insurance options. - 401(k) retirement plan with company matching. - Paid time off and holidays. - A positive and supportive work culture focused on teamwork and collaboration. How to Apply: If you are passionate about customer service and eager to start your career in the construction industry, we would love to hear from you! Please submit your resume and a cover letter detailing your interest in the Remote Email/Chat Support role at DeLeers Construction. DeLeers Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Available shifts and compensation: We have available shifts all days of the week. Compensation is $35.00 - $40.00/hour. About DeLeers Construction: DeLeers Construction is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://www.deleers.com/. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools