Job Overview We are seeking a skilled Service Desk Technician for a one-year remote contract opportunity with competitive compensation of up to $30 per hour. This role is pivotal in providing comprehensive support and consultation for various technology and information systems... Key Responsibilities ? Serve as the primary point of contact for customer-reported incidents and service requests, operating in a 24x7x365 environment. ? Deliver advanced technical assistance through phone, email, chat, and ticketing systems while collaborating with the Service Desk management team. ? Troubleshoot and resolve routine and complex technical issues, documenting findings and solutions accurately. ? Foster positive customer interactions by maintaining a high level of service orientation and professionalism. ? Engage with users to gather information necessary for problem resolution and service improvement. Required Skills ? Exceptional customer service abilities, coupled with advanced technical knowledge to address both routine and intricate tasks. ? Proficiency in IT Service Management applications and familiarity with ITIL methodologies. ? Strong communication skills, both verbal and written, with attention to detail in documentation. ? Advanced troubleshooting capabilities across various systems, including Microsoft Windows, Office Suite, O365, and networking technologies. ? Ability to translate complex technical concepts into understandable terms for non-technical users. Qualifications ? An associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or a related field from an accredited institution. ? A minimum of 2-4 years of relevant experience, or an equivalent combination of education and experience is required. ? Familiarity with ServiceNow and certifications such as HDI Support Center Analyst or ITILv3 Foundation A+ are highly preferred. Career Growth Opportunities This position presents a valuable opportunity to enhance your technical skills and customer service expertise within a dynamic IT support environment. Successful candidates may have avenues for advancement and professional development within the organization. Company Culture And Values Our organization values teamwork, collaboration, and a commitment to delivering high-quality service to our users. We encourage a proactive approach to problem-solving and support the professional growth of our employees. Employment Type: Contractor