Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world?s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you?re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Responsibilities: ? As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls ? Independently provide accurate information to resolve problems/issues that arise ? Continuously educate one?s self with up-to-date and relevant information to support the customer service operations ? You will escalate issues to your team leader, managers, and other departments as required ? Adhere to the Quality Assurance standards set ? Adhere to and comply with the schedule set by... the Team Leader ? Assist in the preparation of other processes as and when assigned/required by the Team Leader ? Display good team working attitude and behavior within the team and other departments in the company Requirements: ? 2-3 years experience in frontline customer support, preferably in the financial or service industry ? Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience ? Both adaptable and resilient, able to operate in a quickly changing environment ? Excellent verbal and written professional English and Russian language skills ? Great at multitasking, prioritizing, and managing time effectively. ? You must have a fast internet connection (5mpbs broadband internet connection at least) ? Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage. ? Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays) Working at Binance ? Be a part of the world?s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities ? Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless ? Tackle fast-paced, challenging and unique projects ? Work in a truly global organization, with international teams and a flat organizational structure ? Competitive salary and benefits ? Flexible working hours, remote-first, and casual work attire Learn more about how Binancians embody the organization?s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice
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