About the position
Responsibilities
• Serve as a subject matter expert on fraud management tools and systems used to identify and investigate suspicious activities.
• Provide input on business requirements for projects or process changes related to Fraud Prevention and Detection.
• Research and provide detailed analysis in a timely manner to the appropriate areas.
• Initiate contact with members to review suspicious activity and take appropriate actions to mitigate risks.
• Assist teammates with difficult calls and escalations.
• Utilize knowledge of multiple products and systems to prevent, detect, and mitigate fraudulent activity.
• Report confirmed fraud and associated trends, participating in working sessions with the strategy team to enhance alerts.
• Provide guidance and mentoring to peers, serving as a resource on escalated issues.
• Perform quality reviews and provide timely feedback to management.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Requirements
• High School Diploma or General Equivalency Diploma required.
• 4 years of fraud prevention/detection experience in a financial services environment.
• Strong working knowledge of bank operations, fraudulent review, and regulations related to funds availability, check kiting, and check fraud.
• Strong attention to detail and high concern for data privacy and accuracy.
• Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
• Advanced knowledge of Microsoft Office products.
• General knowledge of REG CC, REG E, or REG Z.
Nice-to-haves
• Certificates and Designations from the Association of Certified Fraud Examiners (ACFE) preferred.
• Experience with supply chain management, vendor/third-party risk management, or operations experience in financial services or information technology.
• Strong strategic and operational planning experience.
• Experience leading cross-functional programs/projects.
Benefits
• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance and paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs and career path planning with continuing education assistance.
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