Experienced Virtual Customer Service Agent – Temporary Position for Medicare Health Solutions and Sales Support

Welcome to arenaflex

At arenaflex, we believe that a company's success starts with its people. We are driven by a set of core values that champion people, help our colleagues grow with purpose, and encourage everyone to embody the spirit of integrity and empowerment. Our story is one of connecting passion with purpose, and we achieve this through our team's expertise in human insights and cloud technology. This expertise gives companies and employees around the world the ability to power confident decisions, for life.

Our Values

Our values are the foundation of everything we do at arenaflex. We Champion People by being empathetic and helping create a place where everyone belongs. We Grow with Purpose by being inspired by our higher calling of improving lives. And we Be arenaflex by acting with integrity, being real, and empowering others. These values are not just words; they are the principles that guide our actions and decisions every day.

About the Role

We are seeking an experienced and skilled Virtual Customer Service Agent to join our team on a temporary basis. As a Customer Service Agent, you will be part of our Sales and Service Center, where you will handle customer inquiries, provide support, and assist with sales-related activities. Your primary focus will be on assisting Medicare-eligible retirees in selecting appropriate Medicare health plans, but you may also interact with customers who do not have an enrollment with arenaflex Retiree Health Solutions.

Key Responsibilities

• Make outbound calls and receive inbound calls to confirm, schedule, or reschedule participant appointments with a Benefit Advisor.
• Answer inbound phone calls regarding the status of an application or general customer inquiries.
• Respond to instant live chat requests from customers and assist them with website navigation and self-service options.
• Provide excellent customer service, ensuring that all interactions are professional, courteous, and respectful.
• Maintain accurate and detailed records of all customer interactions, including conversations, actions taken, and follow-up activities.
• Stay up-to-date with Medicare health plans, prescription drug plans, vision, and dental enrollments to provide informed support to customers.

Requirements and Qualifications

To be successful in this role, you will need to have:

• A high school degree or equivalent.
• At least 1 year of customer service experience in a call center environment (preferred).
• Basic knowledge of Medicare health plans, prescription drug plans, vision, and dental enrollments (preferred).
• Strong written and verbal communication skills, with the ability to build rapport with customers.
• Experience using Microsoft Word, Excel, computer telephony, internet, and other computer tools.

Essential Skills and Competencies

• Possess the ability to talk and efficiently type simultaneously.
• Ability to multitask across multi-functional work.
• On-camera visibility during meetings, trainings, or as requested by leadership.
• Takes initiative and demonstrates strong problem-solving skills.
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment.
• Aptitude for understanding details of insurance or complex information.
• Actively listens to participants to understand both verbal and non-verbal cues.
• Researches options in proprietary arenaflex tools.
• Demonstrates sustained confidence and resilience during challenging interactions.
• Fully and accurately documents all conversations and actions taken on each interaction.

Career Growth and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including continuing education and training, to help you build your skills and knowledge. Our goal is to provide you with the tools and resources you need to succeed in your role and advance in your career.

Work Environment and Company Culture

At arenaflex, we believe in creating a work environment that is supportive, inclusive, and empowering. We value diversity and believe that it is essential to our success. We are committed to creating a culture that is respectful, professional, and fun, where everyone feels valued and supported. Our flexible working arrangements and comprehensive benefits package are designed to help you achieve a better work-life balance and support your overall well-being.

Compensation, Perks, and Benefits

We offer a competitive total rewards package, including a comprehensive benefits package, continuing education and training, and tremendous potential with a growing worldwide organization. Our benefits package includes a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, and a number of voluntary benefit options.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this temporary Virtual Customer Service Agent position. Please submit your application, including your resume and a cover letter, to be considered for this opportunity.

Conclusion

At arenaflex, we are committed to connecting passion with purpose and making a positive impact on the lives of our customers and employees. If you share our values and are looking for a career that is both challenging and rewarding, we invite you to join our team. Apply now to become a part of our dynamic and supportive team and take the first step towards a fulfilling and successful career with arenaflex.

Apply Now