Join arenaflex, a vibrant community of innovators and leaders, as we seek a highly skilled and dedicated Virtual Assistant / Customer Service Executive to drive exceptional customer experiences and support the growth of our digital marketing services. This is an exciting opportunity for a proactive and results-oriented individual to join our team and contribute to the success of our clients.
**About arenaflex**
arenaflex is a leading provider of digital marketing services, specializing in social media online coaching for realtors. With a strong reputation for delivering high-quality solutions, we have coached over 30,000 agents in our Academy and recruited over 2,000 agents at eXp Realty. Our expertise has contributed to the rapid global growth of our team, making it the fastest-growing team at eXp Realty. Our Co-Founder has received multiple Top Producing Agent Awards for his outstanding achievements.
**About the Role**
As a Virtual Assistant / Customer Service Executive, you will play a crucial role in our clients' business operations, providing exceptional customer service and support. Your responsibilities will include:
* Managing the daily flow of customer inquiries, resolving any issues or escalating them to the appropriate team members as needed
* Overseeing the onboarding process for new clients, ensuring they have all necessary access to our paid programs and sending them a welcoming email
* Handling the offboarding process for exiting members, effectively revoking their program access
* Providing responsive and comprehensive email support
* Actively managing and monitoring client communities on various platforms such as Skool, Facebook, and Circle.co, promoting engagement and addressing any concerns or queries
* Creating and updating Standard Operating Procedures (SOPs) to ensure consistent and efficient processes across all operations
* Implementing zaps and automations to streamline redundant tasks and improve overall operational efficiency
* Regularly liaising with the management and creative teams to discuss customer feedback, ongoing issues, and potential improvements
* Continually staying updated with the latest features and updates of the programs you support, so you can accurately guide and assist clients
* Maintaining a high level of professionalism and confidentiality with all client interactions, upholding the company's reputation and client trust
* Presenting solutions to issues and concerns that are reoccurring, proactively coming to the client with solutions and suggestions to improve the product and service and improve the overall customer journey
**Requirements**
* 3+ years of experience in customer service
* Experience working in creative projects, including basic editing, understanding of basic branding/design knowledge, digital marketing experience, and working with editors/designers
* Basic understanding of management tools like monday.com, Asana, or Trello
* Excellent written communication skills and ability to work with clients remotely
* Comfortable speaking on camera
* Full-time 100% commitment to the client
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Long-term commitment to the company
**Skills Required**
* Knowledge in social media platforms such as YouTube, Instagram, and TikTok
* Familiarity with systems like Clickfunnels, Asana, Slack, Active Campaign, Kajabi, Stripe, Skool, and Circle
* Project Management (Asana/Notion/Monday.com)
* Understanding of Video Editing & Design (touchups/tweaks)
* Meeting Organization & Meeting Agendas (Google Calendar)
* Team & Client Communications (Slack.com)
* Spreadsheets (Google Sheets) & Note-Taking (Documents)
* Operations/Processes Support (SOPs)
* Attention to detail is crucial for this role
* Excellent time management skills are required
* Being personable and able to establish rapport with others is essential
* Creativity will be beneficial in developing innovative solutions
**Free Education & Training Provided**
You will have access to the training programs offered by arenaflex, including the Academy, a top-selling video training program designed for agents, which covers everything you need to know about social media and content marketing.
**Compensation and Benefits**
* Competitive salary of $1,500 USD per month
* Full-time and fully remote opportunity
* Independent contractor-based position with a 2-year commitment
* Opportunity for career growth and professional development
* Access to training programs and resources to enhance your skills and knowledge
**Work Environment and Culture**
arenaflex is a vibrant community of innovators and leaders who prioritize value over time and offer an entrepreneurial work environment. We are a remote team, and our work environment is flexible and adaptable to meet the needs of our clients and team members.
**How to Apply**
If you are a proactive and results-oriented individual who is passionate about digital marketing and customer success, we encourage you to apply for this exciting opportunity. Please review all the requirements before applying, and submit your application through the link below.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.