Are you passionate about delivering exceptional customer service and technical support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Tech, IT Customer Service & Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers, resolving complex issues, and exceeding customer satisfaction expectations.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart from the competition. We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive.
**Key Job Details:**
* **Start Date:** Immediate openings available
* **Location:** Remote
* **Company:** arenaflex
* **Compensation:** A competitive salary
* **Position:** Tech, IT Customer Service & Support Specialist
**Job Summary:**
As a Tech, IT Customer Service & Support Specialist, you will be responsible for providing advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's. You will consistently adhere to defined Service Desk processes, policies, and procedures, and record, track, and report on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's.
**Key Functions/Responsibilities:**
* Provides advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's.
* Consistently adheres to defined Service Desk processes, policies, and procedures.
* Records, tracks, and reports on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's.
* Acquires and maintains an advanced level of knowledge for supported products and support policies.
* Proactively researches and stays abreast of new technology, including but not limited to: Windows 7/8/10, Office 2007/2010/2013, and Desktop/Laptop security solutions.
* Responsible for deploying software using automated tools.
* Regular and reliable attendance is an essential function of the position.
**Required Qualifications:**
* 1+ years of call center phone support experience.
* 1+ years of experience with:
+ Microsoft Operating Systems, including Windows XP/7/8/10.
+ MS Exchange/Outlook 2007/2010/2013 environments.
+ IE 8/10/11, Chrome.
+ Active Directory.
+ Microsoft Applications, including the MS Office Suite.
+ Mainframe and Emulators.
+ Unix/Putty.
+ Citrix.
+ SQL Server.
+ Remote computer control software.
+ HP Printer Support.
* Must be able to work one of the following schedules:
+ 6AM-2:30PM EST Off Thursday and Sunday.
+ 6AM-2:30PM EST Off Thursday and Friday.
**Preferred Qualifications:**
* Two (2)+ years of desktop support experience.
* Excellent Customer Service skills.
* Strong Analytical Skills.
* Ability to adapt to an ever-changing environment.
* Ability to handle a high stress environment.
* Experience working in a high call/ticket volume environment.
* Strong critical thinking skills.
* Experience with:
+ SCCM.
+ Dameware.
+ ServiceNOW (or similar Service Desk ticketing system).
**Education:**
* High school diploma or GED or equivalent experience.
**Compensation and Benefits:**
* The typical pay range for this role is: $17.00 - $31.30.
* This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
* The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
* This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
* In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
* The Company offers a full range of medical, dental, and vision benefits.
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
* CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
* As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
**Why Join arenaflex?**
* arenaflex is a dynamic and innovative organization that offers a unique opportunity to grow and develop your skills.
* Our team is passionate about delivering exceptional customer service and technical support, and we're looking for like-minded individuals to join us.
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan.
* Our company culture is built on collaboration, innovation, and continuous learning, where our employees can grow and thrive.
**How to Apply:**
If you're passionate about delivering exceptional customer service and technical support, and you're looking for a dynamic and innovative organization to join, apply now! arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates.