Join blithequark's Dynamic Team as a Service Desk Specialist/Live Chat Agent
blithequark is seeking a highly skilled and motivated Service Desk Specialist/Live Chat Agent to provide top-notch support for our mobile application, myColorado. As a key member of our team, you will be responsible for delivering exceptional customer service, troubleshooting technical issues, and ensuring the smooth operation of our application. If you are passionate about technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About blithequark and the Industry
blithequark is at the forefront of innovation, driving technological advancements and delivering cutting-edge solutions to our customers. Our team is dedicated to harnessing the power of technology to make a positive impact on people's lives. As a Service Desk Specialist/Live Chat Agent, you will be an integral part of our mission to provide seamless and efficient support to our users.
Key Responsibilities
- Provide Tier I support and customer assistance for our mobile application, myColorado, via live chat and other channels.
- Troubleshoot technical issues related to iOS and Android operating systems, identifying and resolving problems efficiently.
- Install the myColorado software on supported devices, following established procedures and guidelines.
- Employ Incident Management procedures to enter tickets into our tracking system, ensuring accurate and timely documentation.
- Collaborate with internal teams to resolve complex issues and improve overall application quality.
Essential Qualifications
To be considered for this role, you must meet the following minimum qualifications:
- One year of professional experience in a related occupational field, such as mobile application support or customer service.
- Associate's degree from an accredited institution in a relevant field, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
We also consider substitutions for the required education and experience, including:
- Additional paid or unpaid experience in a related field, which can substitute for the required education on a year-for-year basis.
- Additional education in a relevant field, which can substitute for the required experience on a year-for-year basis.
- Relevant training or certification, which can be credited towards substitution for experience and/or education.
Preferred Qualifications
While not required, the following qualifications can give you a competitive edge:
- Experience with Jira, a popular project management and issue tracking tool.
- ITIL Certification, demonstrating your knowledge of IT service management best practices.
- Familiarity with Agile and Scrum methodologies, which can enhance your ability to work collaboratively and adapt to changing priorities.
- Government work experience, which can provide valuable insight into the unique challenges and requirements of public sector projects.
- Knowledge of Apple and Google Play Store guidelines and procedures.
- Experience with diagnostic tools and a diverse range of mobile device makes and models.
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and customer service skills, with the ability to provide clear and concise support via live chat and other channels.
- Strong technical skills, including knowledge of iOS and Android operating systems and mobile application support.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple issues simultaneously.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Collaboration and teamwork skills, with the ability to work effectively with internal teams to resolve issues and improve application quality.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop their skills. As a Service Desk Specialist/Live Chat Agent, you will have opportunities to:
- Develop your technical skills and knowledge, staying up-to-date with the latest advancements in mobile application support.
- Improve your customer service and communication skills, providing exceptional support to our users.
- Collaborate with internal teams, gaining insight into the broader technology landscape and expanding your professional network.
- Participate in training and development programs, enhancing your skills and advancing your career.
Work Environment and Company Culture
blithequark is a dynamic and inclusive organization that values diversity and promotes a culture of collaboration and innovation. As a remote worker, you will be part of a distributed team that is passionate about delivering exceptional customer service and driving technological advancements.
Our remote work environment is designed to provide flexibility and autonomy, while also fostering a sense of community and connection among team members. We use a range of digital tools and platforms to facilitate communication and collaboration, ensuring that everyone is connected and engaged.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary and benefits that reflect your skills and experience. Our benefits package includes:
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
- Access to cutting-edge technology and tools.
Conclusion
If you are a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a key member of our team, you will play a critical role in delivering exceptional customer service and driving the success of our mobile application. With a competitive compensation package, opportunities for career growth, and a dynamic and inclusive work environment, we offer a compelling proposition for talented professionals.
To be considered for this role, you must be a resident of the State of Colorado and able to work remotely from anywhere within the state. We look forward to receiving your application and discussing this opportunity further.
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