At blithequark, we're not just building a business – we're crafting a community. We believe that every individual has a unique contribution to make, and we're dedicated to creating an environment where everyone can thrive. Our company values are built on the principles of integrity, teamwork, and a passion for delivering exceptional customer experiences. As a Senior Statistics Architect on our Voice of the Customer (VOC) team, you'll play a critical role in shaping the future of our customer listening strategy.
**Join the Crew at blithequark**
With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This involves designing and programming customer experience surveys, which include 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll be instrumental in transforming and innovating this technique, working closely with product and process owners, Qualtrics specialists, and our Agile Technology team.
**Key Responsibilities**
* Assist in the improvement and preservation of the new Voice of the Customer technique sourced from Cornerstone and integrated with the Survey and Dashboard Platform hosted on Qualtrics
* Collaborate with utility teams to outline, build, and capture business needs
* Grow knowledge of Voice of the Customer methods and leverage them to outline and transform data within the Cornerstone Large Data Platform
* Design and build robust data model architecture to aid in efficient data processing and standardized metric definitions
* Provide big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at variable and use case levels
* Offer pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
* Power customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
* Proactively identify and automate repetitive tasks to improve best and efficiency
* Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique
**Essential Qualifications**
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
* Ability to collaborate actively with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
* Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at daily intervals to business groups
* Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
* Excellent communication and interpersonal skills, with the ability to work with cross-functional teams and stakeholders
**Preferred Qualifications**
* Experience with data visualization tools and techniques
* Knowledge of cloud-based data platforms and big data technologies
* Familiarity with data governance and data quality principles
* Experience with data storytelling and communication of complex data insights to non-technical stakeholders
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our colleagues and their loved ones thrive. We prioritize their physical, financial, and intellectual health throughout every stage of life. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* Assistance for economic-well-being and retirement
* Flexible work model with hybrid, onsite, or digital preparations depending on position and business needs
* Generous paid parental leave policies (dependent on location)
* Free access to international on-site online wellness facilities staffed with nurses and doctors (dependent on location)
* Free and confidential counseling aid through our Wholesome Minds application
* Career development and education opportunities
**Work Environment and Company Culture**
At blithequark, we're passionate about creating a workplace that's inclusive, diverse, and supportive. We believe that every individual has a unique contribution to make, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. Our offices are designed to promote creativity, productivity, and well-being, with amenities and resources to support your physical, emotional, and mental health.
If you're passionate about data-driven decision-making, customer experience, and innovation, we want to hear from you. Join our team as a Senior Statistics Architect and help shape the future of our Voice of the Customer strategy. Apply now and take the first step towards a rewarding career at blithequark.
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