Join arenaflex, a dynamic and inclusive retail leader, as we continue to write the next chapter in our story. For over 160 years, arenaflex has been a part of memorable moments and milestones for countless customers and colleagues. Our story is one of innovation, tradition, and inspiring stores and products that capture the hearts and minds of America.
**About arenaflex**
arenaflex is more than just a store – we're a story that's been woven into the fabric of American culture. From the excitement of the Macy's 4th of July Fireworks to the wonder of the Thanksgiving Day Parade, we've been part of some of the most iconic moments in history. Our commitment to delivering exceptional customer experiences has earned us a reputation as a leader in the retail industry.
**Job Overview**
As a Senior Customer Experience Colleague at arenaflex, you will be the face of our brand, responsible for delivering an exceptional customer experience that exceeds expectations. You will prioritize the customer's needs, drive sales growth, and enhance the shopping experience by providing personalized service in all departments. This role requires a can-do attitude, a personable and efficient approach, and a deep understanding of our products and services.
**What We Can Offer You**
Join our team and experience a dynamic, inclusive environment that's as rewarding as it is fun. We offer:
* Competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match
* Prioritized well-being with paid time off and eight paid holidays
* Continuous learning and leadership development opportunities to grow your career
* Community building through our Colleague Resource Groups and volunteer opportunities
* Merchandise discounts, performance-based incentives, annual merit review, and an Employee Assistance Program with mental health counseling and legal/financial advice
**Key Responsibilities**
* Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have, whether in-store or through virtual selling
* Assist the customer and influence the sale by making the best product recommendations, focusing on size, fit, and style while leveraging product knowledge and digital resources
* Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools, including My Client and company social media assets
* Effectively develop and maintain relationships with peers and store leadership to problem-solve and create the best possible outcome for the customer
* Share customer feedback daily to create a better customer experience
* Use Point of Sale (POS) systems, client acquisition systems, and other store technology, including computers, tablets, smartphones, work-associated apps, and social media
* Partner with store team, vendors, and community partners to develop, advertise, and host virtual and in-store events to deliver incremental sales
* Maintain selling floor presentation following company merchandise directives and ensure fitting rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor
* Ensure receipt of new merchandise, unpack and set up new merchandise according to visual guidelines
* Reconfigure store fixtures to prepare new layout and visual presentation for upcoming theme
* Perform store opening and closing procedures, including accessing alarm system and settling the registers
* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
**Skills and Qualifications**
* Product knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
* Communication: Comfortable communicating with customers virtually, via phone, and in person
* Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
* Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders
* Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through arenaflex educational resources
* Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
* Collaboration: Partnership with the total team to drive sales and deliver the customer experience
**Who We're Looking For**
* Flexible availability, including days, evenings, weekends, and holidays
* Ability to effectively communicate and present information to customers, peers, and all levels of management
* Resourceful and able to adapt quickly to changing priorities
* At least 2 years of selling or customer experience preferred
**Essential Physical Requirements**
* Position requires prolonged periods of standing/walking around store or department
* Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions
* Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision
* Lifting and moving items weighing up to 30 lbs.
**Why Join arenaflex?**
This is a great time to join arenaflex! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story. Apply today and become a part of the arenaflex team!