At arenaflex, we're committed to revolutionizing the retail experience by providing unparalleled customer service and creating a welcoming environment for all shoppers. As a Retail Customer Experience Associate at arenaflex Twelve Oaks, you'll play a vital role in driving sales growth, enhancing customer satisfaction, and embodying the arenaflex service model. If you're passionate about delivering exceptional service, building strong relationships, and staying ahead of the curve in retail innovation, we want to hear from you!
**Job Overview:**
As a Customer Experience Colleague (CXC) at arenaflex Twelve Oaks, you'll be the face of our brand, responsible for creating memorable experiences for our customers. You'll prioritize their needs, drive sales growth, and exemplify the arenaflex service model throughout the store. Your primary goal will be to provide personalized service in all departments, ensuring that every customer feels valued, heard, and supported. You'll collaborate with peers, especially with At Your Service colleagues, to connect customers with Personal Stylists when necessary and build strong partnerships that drive sales growth.
**Essential Functions:**
* Ensure the customer is the top priority by actively attending to their needs, whether or not it culminates in a sale.
* Role model the arenaflex service model (We Connect, We Inspire, We Deliver) throughout the store, going above and beyond to service customers and support colleagues.
* Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have, whether in-store or through virtual selling.
* Leverage product knowledge and digital resources to increase sales by educating and assisting the customer and expanding their merchandise options to enable the best choices.
* Effectively develop and maintain relationships throughout the store to problem-solve and create the best possible outcome for the customer.
* Leverage Product and vendor information to sell by sharing trends and styles in various departments.
* Assist the customer in making the best product choices, focusing on size and fit in apparel areas. Communicate and provide customer feedback daily with the Customer Experience Manager to create a better customer experience.
* Promote your services by leveraging company social media assets to engage with customers.
* Demonstrate a professional, can-do attitude.
* Maintain high customer readiness standards: deliver a clean, neat, and easy-to-shop environment. Be proficient in POS and MPOS systems, including Search and Send, MyClient, Salesfloor, and MSA Order Entry.
* Understand the promotional calendar and utilize it for the purpose of driving sales.
* Ensure shortage prevention initiatives are executed.
* Perform other customer-facing duties as needed.
* Regular, dependable attendance and punctuality.
**Qualifications and Competencies:**
* Minimum 1 year of previous selling or retail experience required.
* Ability to effectively communicate and present information to customers, peers, and all levels of management.
* Basic math functions such as addition, subtraction, and calculating percentages; ability to use a calculator.
* Self-starter, able to work independently and as part of a team, with good time management skills and the ability to build relationships and convert customers into clients.
* Understanding of technology and proficiency in POS, computers, tablets, smartphones, work-associated apps, and social media.
* Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
* Resourceful and able to adapt quickly to changing priorities.
* Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
* Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
**Physical Requirements:**
* Position requires prolonged periods of standing/walking around the store or department.
* May involve reaching, crouching, kneeling, stooping, color vision, and climbing ladders.
* Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
* Frequently lift/move up to 50lbs.
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Retail Customer Experience Associate, you'll have access to:
* Comprehensive training programs to enhance your product knowledge and sales skills.
* Opportunities for career advancement and professional growth within the company.
* Collaborative and supportive work environment that encourages teamwork and open communication.
* Competitive compensation and benefits package, including health insurance, 401(k) matching, and paid time off.
**Work Environment and Company Culture:**
arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and teamwork. As a Retail Customer Experience Associate, you'll be part of a team that's passionate about delivering exceptional customer service and creating a welcoming environment for all shoppers. You'll work in a fast-paced and ever-changing retail environment, where no two days are ever the same.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* Competitive hourly wage
* Opportunities for overtime pay
* Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
* Discounts on arenaflex merchandise and services
* Access to exclusive employee events and recognition programs
**How to Apply:**
If you're passionate about delivering exceptional customer service and creating memorable experiences for our customers, we want to hear from you! Apply now to become a Retail Customer Experience Associate at arenaflex Twelve Oaks in Novi, MI.