Introduction to arenaflex
arenaflex is a leading force in the healthcare industry, dedicated to providing exceptional service and support to its clients and patients. With a strong commitment to diversity, equity, and inclusion, arenaflex fosters a work environment that is welcoming, innovative, and focused on excellence. As a remote part-time Pharmacy Technician and Customer Service Representative, you will play a vital role in our team, ensuring seamless communication, resolving client inquiries, and maintaining the highest standards of patient care.
Job Overview
We are seeking an experienced Pharmacy Technician with a strong background in customer service to join our dynamic team at arenaflex. As a Pharmacy Technician-Customer Service Representative, you will be responsible for performing a range of duties, including data entry, phone support, and order management. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
Key Responsibilities:
- Perform duties assigned by the Data Entry Manager, ensuring timely and accurate completion of tasks.
- Answer phones and respond to orders, re-orders, and general customer inquiries in a professional and courteous manner.
- Handle and resolve client complaints and inquiries in a timely and efficient manner, providing exceptional customer service.
- Triage incoming faxes by facility/department and in accordance with cutoff times, ensuring seamless communication and minimizing delays.
- Clarify orders as needed, utilizing your knowledge of brand name and generic medications to ensure accuracy and precision.
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Active NJ Board of Pharmacy, Pharmacy Technician License.
- Previous experience in pharmacy, with a strong understanding of pharmacy operations and customer service principles.
- LTC pharmacy experience preferred, with knowledge of long-term care pharmacy practices and regulations.
- Knowledge of brand name and generic medications, including their uses, interactions, and potential side effects.
- Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Moderate to advanced computer skills required, with experience in data entry, order management, and customer relationship management software.
- Great telephone etiquette a must, with excellent communication and interpersonal skills.
- Frameworks / ECM knowledge a plus, with experience in electronic health records and pharmacy management systems.
- High school diploma or equivalent required, with a strong foundation in mathematics, science, and language arts.
Preferred Qualifications:
- Previous experience in a remote or virtual work environment, with the ability to work independently and manage time effectively.
- Certification as a Pharmacy Technician (CPhT) or Certified Pharmacy Technician (CPT), with a strong commitment to ongoing education and professional development.
- Experience with pharmacy management software, including order entry, inventory management, and reporting.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and efficient manner.
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees, providing opportunities for professional development, education, and advancement. As a Pharmacy Technician-Customer Service Representative, you will have access to:
- Ongoing training and education, including workshops, webinars, and online courses.
- Professional development opportunities, including certification programs and leadership development initiatives.
- Career advancement opportunities, including promotions and lateral moves within the company.
- A supportive and collaborative work environment, with a strong focus on teamwork and communication.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company, with a strong commitment to diversity, equity, and inclusion. Our work environment is welcoming, supportive, and focused on excellence, with a strong emphasis on:
- Teamwork and collaboration, with a focus on building strong relationships and achieving common goals.
- Communication and transparency, with regular updates and feedback.
- Professional development and growth, with opportunities for education and advancement.
- Work-life balance, with flexible scheduling and remote work options.
Compensation and Benefits
arenaflex offers a competitive salary and benefit package, including:
- Competitive hourly rate, with opportunities for overtime and bonuses.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan, with company match and vesting schedule.
- Paid time off, including vacation, sick leave, and holidays.
- Flexible scheduling and remote work options, with the ability to work from home or remotely.
Conclusion
If you are a motivated and experienced Pharmacy Technician with a strong background in customer service, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive salary and benefit package, opportunities for career growth and development, and a supportive and collaborative work environment, this is an ideal role for someone looking to make a difference in the healthcare industry. Apply now and join our dynamic team at arenaflex!
To apply, please visit our website at https://secure3.saashr.com/ta/s6337.careers'CareersSearch or click on the "Apply Job" button below. We look forward to hearing from you!
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