Experienced Remote Healthcare Customer Service Advocate – Delivering Exceptional Support in a Dynamic and Fulfilling Environment at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the healthcare industry, dedicated to providing innovative solutions and exceptional service to its clients and members. As a leader in back-office support technology and tech-enabled outsourced services, blithequark is committed to enhancing engagement and satisfaction with healthcare plans' members and providers. With a strong focus on digital transformation, claims adjudication, and member and provider engagement services, blithequark is an ideal place to launch or advance your career in healthcare customer service.

About the Role

As a Remote Healthcare Customer Service Advocate at blithequark, you will play a vital role in delivering exceptional support to members and providers, ensuring their satisfaction and resolving issues promptly and effectively. This full-time, 100% remote position offers a unique opportunity to work from the comfort of your own home, with a schedule that includes Monday to Friday, 11:00 am to 8:00 pm EST (10:00 am to 7:00 pm CT). If you are passionate about healthcare and customer service, and you thrive in a fast-paced, dynamic environment, this role is perfect for you.

Key Responsibilities

• Member and Provider Support: Manage inbound and outbound calls, responding to member and provider inquiries with professionalism and accuracy, providing information on membership options, benefits, and account status on behalf of our clients.
• Application Processing: Review, verify, and process membership applications efficiently, ensuring completeness and accuracy of all required information.
• Data Entry and Management: Maintain and update member information in our CRM systems, ensuring data integrity and accuracy across multiple client accounts.
• Multitasking: Handle multiple client accounts and responsibilities simultaneously, managing calls, processing paperwork, and updating databases without compromising on quality.
• Quality Assurance: Perform regular audits of member data to ensure compliance with client standards and industry regulations, identifying and rectifying any discrepancies.
• Collaboration: Coordinate with other teams within blithequark, including IT, customer service, and quality assurance, to resolve issues and enhance service delivery for our clients.
• Process Improvement: Continuously identify opportunities to streamline processes and contribute to initiatives that improve client satisfaction and operational efficiency.

Essential Qualifications

To succeed as a Remote Healthcare Customer Service Advocate at blithequark, you will need:

• Educational Background: High School Diploma or General Education Degree (GED) required.
• Technical Skills: At least 2-4 years of experience in processing health insurance, customer service, call center, medical office, or other healthcare-related field.
• Healthcare Medical Terminology: Knowledge of healthcare terminology, including ICD-9 and ICD-10 coding.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM systems or membership databases.
• Strong typing and data entry skills, with the ability to manage multiple systems simultaneously.
• Must be able to clear a background check.

Preferred Qualifications

In addition to the essential qualifications, the following skills and competencies are preferred:

• Attention to Detail: Keen ability to detect and correct errors in data, ensuring high standards of accuracy and consistency.
• Multitasking Ability: Proven track record of effectively managing multiple tasks and priorities in a busy work environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate information clearly and confidently to members.
• Problem-Solving Skills: Strong analytical capabilities with a focus on identifying issues and implementing solutions quickly and effectively.
• Customer Service Orientation: A passion for delivering exceptional service to clients and their members, aligning with blithequark's commitment to excellence.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, where our employees are valued and empowered to succeed. As a remote worker, you will be an integral part of our team, with access to regular training, coaching, and feedback to ensure your continued growth and development. Our company culture is built on a foundation of excellence, innovation, and customer satisfaction, and we are committed to providing a positive and inclusive work environment that fosters collaboration, creativity, and productivity.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a paid training period, medical, dental, life, vision, HSA, and 401K benefits. You will also receive PTO and equipment to ensure your success in this role. We believe in investing in our employees and providing them with the tools and resources they need to thrive in their careers.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Healthcare Customer Service Advocate, you will have access to regular training, coaching, and feedback, as well as opportunities for career advancement and professional development. Our goal is to help you succeed in your role and achieve your long-term career goals, while making a positive impact on the lives of our clients and members.

Work from Home Requirements

To ensure your success in this role, you will need to meet the following work from home requirements:

• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
• Ability to directly hardwire equipment to your modem.
• Required to have a quiet dedicated work area.

Conclusion

If you are a motivated and customer-focused individual with a passion for healthcare and exceptional service, we encourage you to apply for the Remote Healthcare Customer Service Advocate role at blithequark. This is a unique opportunity to join a dynamic and innovative company, where you will be valued and empowered to succeed. Don't miss out on this chance to launch or advance your career in healthcare customer service – apply today and take the first step towards a fulfilling and rewarding career at blithequark!

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