Introduction to blithequark and the Industry
blithequark is a leading provider of innovative solutions and exceptional customer experiences in the insurance industry. As a Remote Customer Service Representative - Property and Casualty Insurance Specialist, you will play a vital role in delivering top-notch service to our clients, providing them with tailored solutions for their insurance needs. The insurance industry is rapidly evolving, with a growing demand for personalized and efficient customer service. At blithequark, we are committed to staying at the forefront of this evolution, and we are seeking talented and dedicated professionals to join our team.
Job Overview
We are seeking an experienced and results-driven Remote Customer Service Representative - Property and Casualty Insurance Specialist to join our team. As a key member of our customer service team, you will be responsible for managing inbound email, chat, and phone inquiries from clients, providing them with expert advice and solutions for their property and casualty insurance needs. This is a 100% remote position, including training, which will take place from Monday to Friday, 9:00 am - 5:30 pm EST, for two weeks, followed by one week of nesting. After completing the training, you will work on a flexible schedule between 8 am - 9 pm, Monday to Friday, with one weekend a month on a rotating schedule, eventually transitioning to a permanent shift.
Key Responsibilities
- Manage inbound email, chat, and phone inquiries from clients, providing them with expert advice and solutions for their property and casualty insurance needs.
- Build rapport with potential customers to reinforce the value of blithequark's brand and our insurance products.
- Manage time and other resources to ensure sales goals are met consistently.
- Handle all interactions promptly and effectively to minimize wait times.
- Build strong knowledge of products and services offered by blithequark.
- Provide a WOW! experience for our customers, exceeding their expectations and delivering exceptional customer service.
Essential Qualifications
To be successful in this role, you must have:
- A current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum of 35 states, but preferably all 50 + D.C.
- Licenses must remain active throughout the duration of the assignment.
- 2+ years of sales experience, preferably in the insurance industry.
- Proven attendance reliability and a flexible schedule, with the ability to work evenings and weekends.
- High school diploma or GED.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Proven sales success within an inbound service environment, preferably a direct sales environment.
- Insurance industry sales experience.
- Service industry and/or Contact Center experience.
- Ability to operate in a fast-pace, multi-tasking environment with deadlines.
- Strong written, verbal, interpersonal, and phone communication skills.
- Excellent tracking, follow-up, negotiating, and relationship building skills.
- Demonstrated ability to consistently overcome objections.
- Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
- Proven history of adherence to corporate policies, procedures, and guidelines.
- Strong computer background using MS Word, Excel, and Internet.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative - Property and Casualty Insurance Specialist, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Ongoing coaching and feedback to help you achieve your goals.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment that encourages collaboration and innovation.
Work Environment and Company Culture
blithequark is a company that values its employees and is committed to creating a positive and inclusive work environment. As a Remote Customer Service Representative - Property and Casualty Insurance Specialist, you will be part of a team that:
- Values diversity, equity, and inclusion.
- Encourages open communication and feedback.
- Supports work-life balance and flexibility.
- Recognizes and rewards outstanding performance and contributions.
Compensation, Perks, and Benefits
As a Remote Customer Service Representative - Property and Casualty Insurance Specialist at blithequark, you can expect:
- A competitive hourly rate of $20 per hour.
- Opportunities for bonuses and incentives based on performance.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement savings plan with company match.
- Paid time off and holidays.
Conclusion
If you are a motivated and results-driven customer service professional with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative - Property and Casualty Insurance Specialist at blithequark, you will have the chance to make a real difference in the lives of our clients, while also growing and developing your career. Don't miss out on this opportunity to join a dynamic and innovative company that values its employees and is committed to excellence. Apply now and take the first step towards a rewarding and challenging career at blithequark!
Apply Now